Hannah Burgess
Raleigh,NC
Summary
Motivated and reliable professional with over 10 years of diverse experience, committed to aligning with company objectives while applying strong critical thinking and problem-solving abilities. Expertise in data analysis, inventory management, contract review, and customer service. Recognized for exceptional teamwork, adaptability, and consistently delivering results in fast-paced environments. Proven ability to thrive under pressure and embrace new challenges with confidence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supply Chain Analyst; Contract Analyst
National Coatings & Supplies
Raleigh, NC
07.2024 - Current
- Cleaned and processed data.
- Managed large datasets related to stock levels, shipments, and purchase orders, and input data into company software
- Created and maintained reports on inventory, demand forecasts, and supply chain performance for senior management.
- Developed and delivered training materials for other supply chain team members.
- Worked closely with logistics, purchasing, and sales teams to ensure that orders are processed efficiently and that inventory is updated in real-time.
- Resolved data discrepancies and supply chain issues by working with internal teams and external vendors.
- Reviewed, drafted, and negotiate contracts, including service agreements, vendor contracts, non-disclosure agreements, and licensing agreements.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Analyzed contract terms and conditions to ensure alignment with company policies, legal requirements, and business objectives.
- Maintained a centralized contract database and track key milestones, renewals, and expiration dates to ensure timely renewals and avoid lapses.
- Mentored junior analysts in contract analysis techniques and software utilization.
- Briefly worked in call-center environment, responding to customer support requests.
Assistant Store Manager
Phydeaux/Feeders Pet Supply
Chapel Hill, NC
05.2021 - 07.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated customers on pet nutrition and suggested products according to their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Collected, arranged, and input information into database system.
Omni-Experience/Operations Lead; Keyholder
Belk
Henderson, NC
03.2020 - 05.2021
- Head of store fulfillment.
- Picked and packed orders in a timely manner, ensuring all packages were properly distributed into the correct carrier facility bins.
- Trained employees on 'Ship to Home,' by teaching how use computer packing services, handheld scanners and printers.
- Frequently 'Manager on Duty' when store managers were not scheduled, which involved opening/closing store, creating task sheets, and answering phone calls.
- Labeled, stocked, and inventoried department merchandise.
- Greeted and assisted customers with locating and selecting products they were searching for.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Footwear Sales Associate
Academy Sports, Outdoors
Greenville, NC
07.2018 - 12.2019
- Greeted and offered sales assistance to every customer upon entry into store.
- Provided accurate store information on pricing, sales and product features.
- Accurately handled cash, card and check transactions to balance register.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
- Briefly stepped in as interim team lead.
Office Assistant
Henderson Psychological Services
Henderson, NC
02.2015 - 08.2017
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Education
Data Analytics Bootcamp Certification - Data Analytics Bootcamp
UNC Chapel Hill
01-2023
Bachelor of Arts Degree - Psychology, Art
East Carolina University
01-2019
Associate of Arts Degree - undefined
Vance Granville Community College
01-2016
Skills
- Microsoft office
- Microsoft Excel
- Python
- SQL
- Data analysis
- Database management
- Data entry
- Contract drafting
- Contract reviews and edits
- Legal research
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Written and verbal communication
- Customer service
- Staff management
- Sales operations
- Account management
- Operations
- Customer support
- Help desk support
Certification
- The Data Analytics Boot Camp at UNC - Dec 2023
Languages
English
American Sign Language
Timeline
Supply Chain Analyst; Contract Analyst
National Coatings & Supplies
07.2024 - Current
Assistant Store Manager
Phydeaux/Feeders Pet Supply
05.2021 - 07.2024
Omni-Experience/Operations Lead; Keyholder
Belk
03.2020 - 05.2021
Footwear Sales Associate
Academy Sports, Outdoors
07.2018 - 12.2019
Office Assistant
Henderson Psychological Services
02.2015 - 08.2017
Bachelor of Arts Degree - Psychology, Art
East Carolina University
Associate of Arts Degree - undefined
Vance Granville Community College
Data Analytics Bootcamp Certification - Data Analytics Bootcamp
UNC Chapel Hill