THOMAS RAY
Summary
Clear and courteous communicator with positive and upbeat nature. Effective in processing both routine and urgent requests. Works quickly and within established guidelines to evaluate and approve or deny payments.
Overview
8
8
years of professional experience
Work History
Payment Coordinator
Florida Cancer Specialists
01.2022 - Current
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Processed Insurance payments to patient accounts.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Key Employee
Harold's
11.2021 - 05.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Cash Applications Team Lead
Florida Cancer Specialists
10.2020 - 01.2022
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Cash Applications Payment Coordinator
Florida Cancer Specialists
08.2018 - 10.2020
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Cash Applications- Business Office Clerk
Florida Cancer Specialists
01.2018 - 08.2018
- Developed correspondence letters, memos, and emails.
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
- Copied documents for small-scale projects and performed routine maintenance on office equipment.
- Sorted and delivered mail and packages to appropriate personnel.
- Completed data input support for various office administration systems.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Server
Texas Roadhouse
09.2015 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Some College (No Degree): Biology -
University of Maine At Machias
Machias, MESome College (No Degree) -
University of Southern Maine
Portland, MEHigh School Diploma -
Sacopee Valley High School
Hiram, ME06.2012
Skills
- Microsoft Office (Word, Excel, Power Point)
- Payment Handling
- Statement Reconciliation
- Document Coordination
- Statement Preparation
- Data Entry Skills
- Investigative Research
- Financial Documentation
- Account Investigation
- Correspondence Writing
- Payment Management
- Accurate Payment Posting
Timeline
Payment Coordinator
Florida Cancer Specialists
01.2022 - Current
Key Employee
Harold's
11.2021 - 05.2022
Cash Applications Team Lead
Florida Cancer Specialists
10.2020 - 01.2022
Cash Applications Payment Coordinator
Florida Cancer Specialists
08.2018 - 10.2020
Cash Applications- Business Office Clerk
Florida Cancer Specialists
01.2018 - 08.2018
Server
Texas Roadhouse
09.2015 - 01.2018
Some College (No Degree): Biology -
University of Maine At Machias
Some College (No Degree) -
University of Southern Maine
High School Diploma -
Sacopee Valley High School
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