Idris Azzouz

Developing reports, resetting passwords to maintain data quality, adding fields and running backups to ensure stakeholders use Salesforce correctly. Tech Training and Cyber Security training, solve and resolve tickets and issues submitted by employees.

• Built databases and table structures for web applications.
• Created and implemented database designs and data models.
• Audited production reports, tracking data entry and processing errors.
• Provided daily supervision, feedback, and oversight to direct reports.
• Participated in weekly conference calls with management to discuss department updates and strategies.
• Set up and controlled user access levels across databases to protect important data.
• Proved successful working within tight deadlines and a fast-paced environment.
• Modified databases to meet needs and goals determined during planning process.
• Conducted tests to identify issues and make necessary modifications.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked flexible hours across night, weekend and holiday shifts.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities.
• Greeted customers entering store and responded promptly to customer needs
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Welcomed customers and helped determine their needs
• Helped customers complete purchases, locate items, and join reward programs
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• Answered questions about store policies and addressed customer concerns

• Ability to communicate and interact with guests to build inclusive guest experience. Ability to blend problem solving and decision making to positively impact guest experience and resolve guest concerns. Ability to adapt to different guest interactions and situations. Experience promoting and selling various benefits, offerings and services
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction
• Welcomed guests on arrival, displaying professional and friendly approach
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
• Resolved guest complaints and discrepancies in prompt and courteous manner
• Exhibited high energy and professionalism when dealing with clients and staff
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
• Delivered prompt service to prioritize customer needs