Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Language
Work History
IT Project Manager (Contract)
Trextel
Duluth, GA
01.2023 - 06.2023
Managed projects from procurement to commission.
Developed and initiated projects, managed costs, and monitored performance.
Responsible for overseeing the planning and execution of IT projects within Trextel, including defining project goals, timelines, budgets, and deliverables, as well as coordinating resources and managing risks.
Worked closely with other teams within Trextel, such as engineering, product, marketing, and sales, to ensure that IT projects align with business objectives and meet customer needs.
Monitored project progress on an ongoing basis, tracking milestones, identifying potential issues or delays, and communicating status updates to stakeholders.
Research and analyze emerging technologies, industry trends, and best practices to help inform AT&T's IT strategy and identify opportunities for innovation.
Subject matter expert in one or more areas of IT, providing guidance and technical support to other teams within Trextel as needed.
Network Asset and Inventory Cleanup Intern
Fulton County Government Atlanta
Atlanta, GA
01.2022 - 05.2022
Network Asset and Inventory cleanup
Perform inventory of all switches in closets
Unrack unused equipment county wide
Update inventory with all removed devices
Work with network team to clean up SolarWinds dashboard
Create a sheet that provides the connection between the devices and cost to the county like a dashboard SOP for performing this activity on a yearly basis
Developed financial models to assess and analyze Devices performance.
Created databases and spreadsheets to improve inventory management accuracy.
Customer Representative
Exela Technologies
Norcross, GA
08.2020 - 02.2022
Answer queries and calls as a customer representative
Pull up customer call logs and receipts
Open Customer accounts by recording account information
Maintained and managed customer files and databases.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Responded to customer calls and emails to answer questions about products and services.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Business Administration - Information System
Georgia State University
09.2017 - 05.2022
Skills
Technical Skillsundefined
Accomplishments
System Analysis
Unstructured Data
Systems & Network Security
Data Structures
Programming paradigms
Application of computers
RELEVANT COURSEWORK PROJECT
System Analysis Project-
Involved in a group, which purpose was to collect and define high level needs and features of Uber
The scope of the project involved creating a Software Requirements Specification for IVEN which is a ride booking service like Uber
The project required the use of HTML, Business process model and notation (BPMN), Storyboards, System Sequence Diagram and Trace matrix
Unstructured Data Management Project-
My group and I were tasked to identify a business problem that can be solved by acquiring, filtering, extracting, validating, cleansing and analyzing unstructured data
Business Problem we generated was the analyzation of multiple negative reviews customers had on United Airlines
We approached the problem by using Kaggle to analyze the dataset from United Airlines customer Tweet in February 2015.
Timeline
IT Project Manager (Contract)
Trextel
01.2023 - 06.2023
Network Asset and Inventory Cleanup Intern
Fulton County Government Atlanta
01.2022 - 05.2022
Customer Representative
Exela Technologies
08.2020 - 02.2022
Bachelor of Business Administration - Information System