Idriss Chtouki-Gauthier

Work as a Barista, Cashier and server.

· Greet and serve customers in a friendly and efficient manner, answering questions about menu items and making recommendations

· Managed cash register, processed transactions, and handled customer payments

· Maintained a clean and organized dining area, including tables, chairs, and floors

· Restocked supplies and replenished baked goods as needed

· Worked effectively with bakers, decorators, and other servers to ensure timely and accurate service

· Developed strong knowledge of menu items, ingredients, and preparation methods to make informed recommendations

· Handled customer complaints and concerns in a professional and courteous manner.

Sales associate in a retail store for the electronics service( computer’s, phones etc).

· Consistently met or exceeded monthly sales targets, with a focus on upselling and cross-selling techniques

· Developed and maintained strong relationships with customers, resulting in repeat business and positive word-of-mouth

· Demonstrated expertise in product features, benefits, and applications, providing informed recommendations to customers

· Collaborated with colleagues to achieve sales goals, share product knowledge, and provide support as needed

· Participated in visual merchandising, inventory management, and store displays

· Excellent customer service and communication skills

· Strong sales and upselling techniques

· Product knowledge and demonstration

· Teamwork and collaboration

· Time management and adaptability.

Server, cashier, barista in a French restaurant/ crêperie.

· Greeted and served guests in a friendly, attentive, and knowledgeable manner

· Presented menus, made recommendations, and answered questions about French cuisine and wine

· Took orders, managed tables, and ensured timely delivery of dishes.

· Developed strong relationships with regular guests, personalizing service to meet their preferences

· Collaborated with kitchen staff to ensure seamless service and resolve any issues

· Managed cash and credit transactions, handled guest complaints, and maintained a clean and organized dining area.

· Extensive knowledge of French cuisine, wine, and culture

· Excellent communication, interpersonal, and customer service skills

· Ability to work in a fast-paced environment, multitasking with ease

· Wine knowledge and pairing expertise

· Attention to detail, ensuring seamless service and guest satisfaction

· Fluency in French language.

• Managed in-store, pick-up orders and catering needs.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Personalized creations for holidays, weddings, graduations, and personal events.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Maintained well-organized mise en place to keep work consistency
• Created unique daily specials to drive business growth.