IDRISS FOFANA
Clifton Park,NY
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Bilingual professional showcasing 8+ years of records & Information management achievements, ensuring continued compliance with legal, regulatory, and business requirements.
- Incorporates unique records policies and processes to optimize the organization, indexing, storage, and retrieval of various physical and electronic records.
Overview
9
9
years of professional experience
Work History
Offsite Records & Information Manager
Schaap Records Management
Albany, NY
01.2016 - Current
- Increased satisfaction scores after delivering exceptional service to customers and fellow employees
- Decreased required work hours after rethinking approaches to manage 100k+ confidential records from high-profile customers (Law Offices, NYS, Hospitals, and other organizations)
- Recommended new software for the management of electronic and paper-based information, including building out filing systems that eliminated recurring productivity problems
- Provided subject matter expertise surrounding records management resources, business classification schemes, and other advancements/requirements for records management
- Crafted retention and disposal schedules to maximize organizational coordination
- Provided valued advising on new records management policies, responded to information inquiries, and worked with senior leadership to incorporate new technologies for information management.
- Provided training to users on the use of different applications and systems.
- Implemented security measures to protect confidential information from unauthorized access or manipulation.
- Provided technical support to staff in the use of information systems.
- Managed the integration of new technologies into existing infrastructure.
- Collaborated with other IT professionals to improve operational efficiency.
Education
Apprenticeship -
NextGen ServiceNow
Remote04-2024
DevOps & Cloud Engineer Trainee -
Level Up In Tech
Remote08-2022
AWS Certified Developer Associate -
Linux Essential Certificate -
Skills
- AWS (EC2, S3)
- Records Management
- Communication
- Leadership
- Organization
- Planning
- Attention to Detail
- Process Improvement
- Vendor Relationships
- Cloud Computing
- Containerization Technologies
- Load Balancing
- Disaster Recovery
- Disposal
- Regulations & Compliance
- Audits
- Filing
- Retention Policies
- Physical & Electronic Files
- Team Collaboration
Technologyskills
- Microsoft Office (Word, Excel, PowerPoint)
- Python
- ServiceNow
- Security plus
- AWS
- QuickBooks
- Peachtree sage 50
- DHS
- Docker
- Linux
- Terraform
- Cloudformation
Languages
- English
- French
Hobbies and Interests
- Soccer
- Reading
- Spending time with family
- Traveling
- Going to restaurants
Timeline
Offsite Records & Information Manager
Schaap Records Management
01.2016 - Current
Apprenticeship -
NextGen ServiceNow
DevOps & Cloud Engineer Trainee -
Level Up In Tech
AWS Certified Developer Associate -
Linux Essential Certificate -
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