Idryan Martinez

• Developed comprehensive tracking system for leads received by Lead Specialists.
• Facilitated training sessions for new employees on company policies and procedures.
• Implemented quality control measures throughout the entire process of handling leads from initial contact through conversion into customers.
• Participated in weekly meetings with senior leadership team to discuss progress made by Lead Specialists in meeting objectives set out for them.
• Performed regular audits of lead data collected from various sources and ensured its accuracy before being added into database.
• Maintained accurate records of all leads generated by Lead Specialists within the team.
• Provided feedback and coaching sessions to assist individual specialists in achieving their targets.

• Completed Section 8 housing leasing contracts and worked with the compliance team.
• Ensuring the unit was up to code for county inspection to assure that the property is in compliance.
• Conducted meetings with the maintenance crew to ensure make-readies are being finished in a timely manner.
• Consistent audits of delinquency, and ensuring the collection of applicants, deposits, rental payments, property fees (as stated in the contract and provisions), and move-out (sodas).
• Delegated work to staff, setting priorities and goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service in compliance with fair housing.

• Handled tenant requests for maintenance and answering any questions or concerns.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Distributed and followed up on tenant renewal notices.
• Excellent resident retention always over 96 percent.
• Established policies for late fees, pet ownership, smoking regulations.
• Liaised between construction manager and tenant during build-out phase.
• Received, checked and processed applications for new leases.
• Implemented tenant retention programs to reduce turnover and vacancy rates.
• Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Conducted regular property inspections to ensure compliance with standards and regulations.
• Coordinated with marketing team to create effective promotional materials and advertising campaigns.
• Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.

• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in the application process.
• Qualifying prospective residents, created move in files, calculating move in cost.
• Helped with community events consistently.
• Creating work orders following up with residents regarding satisfaction of work order.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created reports on sales trends, inventory for appliances doors , pool and recreational and vending machines, and financial data.
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• Responded to requests and scheduled appointments for property showings.
• Created appointments using Software such as I love Leasing
• Craigslist posting , taking pictures.
• Helped Property manager with 3 day notices , and 7 day notices.Helped with yearly audits.
• Conducted property showings to highlight features, answer questions.

Assisted applicants from the prospect , aspect treating all prospective guest with the same treatment.

Presenting community as a valuable product to become a resident.

Helping prospective resident , with understanding application process.

Calculating all income from potential residents.

Helping Maintain customer service level consistently at a high level.