Idva Gjana
Yonkers,NY
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Perfect Contractor Group. Proven ability in customer service and calendar management, enhancing office efficiency. Recognized for resolving client issues effectively and maintaining organized documentation, contributing to a positive client experience and streamlined operations. Proficient in multi-line phone systems and active listening.
Overview
8
8
years of professional experience
Work History
Assistant Receptionist
Perfect Contractor Group
01.2022 - Current
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Assisted in maintaining organized filing systems for client records and documentation.
- Handled incoming calls, directing inquiries to appropriate personnel with professionalism and courtesy.
- Assisted in resolving client issues by listening attentively to their concerns and connecting them with appropriate resources within the company.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Receptionist
American Star Contractor
07.2021 - 12.2021
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Agent
Raiffeisen Bank
07.2017 - 04.2018
- Assisted clients in selecting appropriate financial products to meet individual needs
- Processed loan applications and conducted preliminary credit assessments
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Collaborated with team members to streamline sales processes and enhance client engagement
- Assisted call-in customers with questions and orders.
- Educated clients on banking services, enhancing understanding of financial solutions available
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Accounting - Finance And Accounting
University of Tirana
Tirane, Albania 03-2017
Skills
- Strong organization
- Customer service
- Calendar management
- Time management
- Front desk operations
- Customer/Client relations
- Scheduling appointments
- Document preparation
- Positive and professional
- Calm demeanor
- PC proficient
- Teamwork
- Attention to detail
- Excellent communication
- Flexibility
- Active listening
- Adaptability and flexibility
Languages
English
Professional Working
Albanian
Native or Bilingual
Timeline
Assistant Receptionist
Perfect Contractor Group
01.2022 - Current
Assistant Receptionist
American Star Contractor
07.2021 - 12.2021
Sales Agent
Raiffeisen Bank
07.2017 - 04.2018
Bachelor of Accounting - Finance And Accounting
University of Tirana