Ieasha Ervin
Saint Petersburg,FL
Summary
Energetic Bank Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Floridacentral Credit Union
St. Petersburg, FL
02.2022 - 02.2023
- Provide members with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Handle all transactional services, including credit union deposits, monetary withdrawal, financial transfers, and other credit union transactions
- Opening/ closing of branch, maintained in-depth knowledge of credit union products, services, and best practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Increased company revenue by 10%
Account Specialist/Customer Service
ECU Credit Union
Largo, FL
03.2020 - 06.2020
- Operational reports / audits on daily to monthly bases
- Filing of new account paperwork
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Managed 30 customer calls per day
Lead Teller Supervisor
Wells Fargo Bank
St. Petersburg, FL
11.2015 - 08.2019
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained optimal financial controls by securing funds and making accurate transactions
- Verified transactions involving cashier's checks, money orders and account transfers
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Managed and balanced cash vault, audits and general ledger accounts
- Balanced daily cash deposits and vault inventory with zero error rate
- Examined tellers' reports of daily transactions for accuracy.
- Managed 10 customer calls per day
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2023
Skills
- Customer Relationship Development
- Delinquency Notifications
- Pleasant and Personable
- Account Services
- Regulatory Compliance
- Transaction Processing
- Money Handling
- Reconciling Cash Drawers
- ATM Balancing
- Cash Counting
- Revenue Growth
- Night Deposit Transactions
- Supervising Tellers
- Cashier's Checks
Certification
Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think I don’t regret a single excess of my responsive youth—I only regret, in my chilled age, certain occasions and possibilities I didn’t embrace.
Henry James
Timeline
Bank Teller
Floridacentral Credit Union
02.2022 - 02.2023
Account Specialist/Customer Service
ECU Credit Union
03.2020 - 06.2020
Lead Teller Supervisor
Wells Fargo Bank
11.2015 - 08.2019
High School Diploma -
Penn Foster Career School
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