IEASHA RIVERA
Bronx,NY
Summary
To acquire an entry level position where I can utilize my education and experience in a social service setting.
Resourceful Floor Supervisor known for high productivity and efficient task completion. Skilled in inventory management, team leadership, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and positive work environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Floor Supervisor
Sunshine Daycare Center
The Bronx, New York
07.2021 - Current
- Coordinated schedules and activities for staff and clients
- Implemented policies to maintain a safe and clean facility.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed lesson plans that emphasized culinary techniques and food safety practices.
- Demonstrated cooking techniques using various kitchen equipment and tools.
- Facilitated hands-on cooking experiences to encourage clients participation and learning.
- Ensured that all health codes were strictly followed in the kitchen environment.
- Conducted research into new cooking techniques, ingredients or trends in cuisine.
Front Desk
Aladdin Hotel
01.2019 - 01.2020
- Duties of Front desk worker included not but limited to directive work in the office such as making copies and handling miscellaneous tasks.
- Servicing the homeless population by filling out application to eligible shelter services.
- Customer service duties of answering calls and taking down messages.
Home Health Aide
Constant Care
01.2018 - 01.2019
- Duties of Home Health Aide included but not limited to visiting patients in the home and assisting with personal care: such as hygiene, exercise, household duties and monitors the patient's condition.
Administration Assistant
MMCC
01.2016 - 01.2017
- Duties of Administration Assistant included but not limited to miscellaneous task in the office such as making copies and filing application for summer youth papers.
- Assisted with applicant questions who had an interest to attend the program.
- Customer service duties included but not limited to answering calls and taking down messages.
Education
Certificate - Pharmaceutical
Eti Traing Institute
New York, NY 01.2007 - 07.2007
HIGH SCHOOL DIPLOMA -
JAMES MONROE
The Bronx, New York 09.2004 - 06.2007
Skills
- Communication
- Multitasking
- Interpersonal Skills
- Bilingual - Spanish
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Project Management
- Staff scheduling
- Problem solving
- Conflict resolution
- Workplace organization
- Team supervision
Timeline
Floor Supervisor
Sunshine Daycare Center
07.2021 - Current
Front Desk
Aladdin Hotel
01.2019 - 01.2020
Home Health Aide
Constant Care
01.2018 - 01.2019
Administration Assistant
MMCC
01.2016 - 01.2017
Certificate - Pharmaceutical
Eti Traing Institute
01.2007 - 07.2007
HIGH SCHOOL DIPLOMA -
JAMES MONROE
09.2004 - 06.2007