IEASHA TORRES
Port St. Lucie
Summary
Capable of problem solving, critical thinking, decision making; Organized and detail oriented. Proficient in Microsoft Word, Excel and PowerPoint; Performed heavy volume keyboarding and alpha/numeric data entry; Works well with others as well as independently, highly motivated; accurate and quick with good interpersonal skills.
Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.
Overview
10
10
years of professional experience
Work History
Claims Associate
State Farm
07.2022 - 01.2025
- Proactively investigating claims, applying coverage, accurately documenting the file, and paying what is owed
- Answering inbound calls and making outbound calls to customers and claimants.
- Supporting our customers through personalized, caring, and simple interactions with the people
Executive Assistant
Pro Trucking & Courier Inc.
06.2015 - 07.2022
- Data entry, answered and routed calls in a polite manner
- Operate office machines: such as photocopies, scanners, facsimile machines, and personal computers.
- Typed general letters and reports
- Coordinate interviews between Chief Executive Officer and new hire candidates.
- Managed all business finances including payroll and invoices.
- Managed multiple telephone lines, scheduled pick-ups and deliveries.
- Consistent with customer’s follow-ups meetings and conference calls.
- Work well within team environment or in self-managed projects with little or no supervision.
Home Health Aide
CDPAP NY
08.2019 - 01.2021
- Helping patient with daily functions, such as dressing or taking a bath
- Housekeeping, such as vacuuming or doing laundry
- Grocery shopping and cooking meals
- Scheduling doctor's appointments or other meetings and organizing transportation
- Teaching patient self-care skills.
Holiday Clerk Assistant
USPS
11.2019 - 01.2020
- Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail.
- Provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosks.
- Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas work stations, and storage areas are presentable to customers.
- Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
- Distributes and scans incoming and outgoing mail at a post office, branch or station.
- Performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items.
- May perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.
Fulfillment Associate
Amazon
10.2018 - 10.2019
- Receive and understand work orders to determine the type and quantity of items ordered by customers.
- Obtain storage location information from the merchandise database to assist in locating the item.
- Locate items in storage areas and compare the information on them with work orders to ensure conformance.
- Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.
- Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.
- Ascertain that all picked and packed items are properly recorded into the Amazon order database.
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.
- Ascertain that all documentation regarding packed items is generated from the system and handed over to the delivery personnel.
- Arrange all incoming shipments in designated storage areas according to established protocols.
- Keep the warehouse clean and maintained in an organized manner at all times and perform minor repair and maintenance work on equipment such as forklifts and pallet jacks.
Customer Service agent
North Well Health
09.2017 - 09.2018
- Assists individuals in making appointments for various clinical services throughout the Health System.
- Identifies specific patient needs to determine appropriate appointment type, location and urgency.
- Obtains necessary demographic and insurance information and enters data into the department computer system.
- Verifies insurance coverage and other related data with third party carriers for scheduled appointments/procedures.
- Determines if a patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
- Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
- Facilitates appointment requests received through Health System’s centralized online forum.
- Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.
- Triages specific and complex inquiries to appropriate resources (management, clinical call center, billing call center, etc.).
- Documents customer inquiries, issues, transactions and other relevant information into the department computer system.
- Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
Legal Assistant
William Schwitzer & Associates P.C
10.2014 - 07.2015
- Preparing legal briefs, including judgements, journal entries, discovery and dispositive motions as required.
- Filing
- Scanning
- Proactively making alternative arrangements with all parties involved in the case if a scheduling conflict arises.
- Accurately review and interpret pleading response and determine the appropriate course of action.
- Knowledge of legal terminology and documents.
Education
High School Diploma -
Grover Cleveland
Queens, NY06.2013
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
Timeline
Claims Associate
State Farm
07.2022 - 01.2025
Holiday Clerk Assistant
USPS
11.2019 - 01.2020
Home Health Aide
CDPAP NY
08.2019 - 01.2021
Fulfillment Associate
Amazon
10.2018 - 10.2019
Customer Service agent
North Well Health
09.2017 - 09.2018
Executive Assistant
Pro Trucking & Courier Inc.
06.2015 - 07.2022
Legal Assistant
William Schwitzer & Associates P.C
10.2014 - 07.2015
High School Diploma -
Grover Cleveland
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Mariavictoria ArandaMariavictoria Aranda
Front Desk Receptionist at Vakani OrthodonticsFront Desk Receptionist at Vakani Orthodontics