Summary
Overview
Work History
Education
Skills
Timeline
Generic

IEASHA TORRES

Port St. Lucie,FL

Summary

Skilled in critical thinking and decision making with a focus on problem resolution. Experienced in Microsoft Word, Excel, and PowerPoint, with a track record of efficient data entry and keyboarding. Highly organized and detail-oriented, capable of thriving in both team environments and independent roles. Committed to continuous improvement and mastering new skills quickly.

Overview

11
11
years of professional experience

Work History

Support Express FNOL Associate II

All State
06.2025 - Current
  • Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
  • Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Receives, screens, and routes incoming telephone calls and other electronic correspondence
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • May schedule inspections, send out mitigation vendors or contractors property claims through an express claim center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

PIP/MPC Claims Associate

State Farm
07.2022 - 01.2025
  • Investigated claims proactively, applying coverage and documenting files accurately.
  • Processed payments promptly to fulfill obligations owed to clients.
  • Handled inbound and outbound calls to assist customers and claimants.
  • Delivered personalized support through caring and straightforward interactions.

Executive Assistant

Pro Trucking & Courier Inc.
06.2015 - 07.2022
  • Performed data entry and managed multiple telephone lines efficiently.
  • Answered and routed calls politely, ensuring proper communication flow.
  • Operated office machines, including photocopiers, scanners, and personal computers.
  • Typed general letters and reports for internal and external communication.
  • Coordinated interviews between Chief Executive Officer and prospective candidates.
  • Managed business finances, encompassing payroll processing and invoice management.
  • Scheduled pick-ups and deliveries, maintaining timely logistics operations.
  • Facilitated consistent follow-ups with customers through meetings and conference calls.

Home Health Aide

CDPAP NY
08.2019 - 01.2021
  • Assisted consumers with personal hygiene tasks to ensure cleanliness and comfort.
  • Supported consumers in selecting appropriate outfits and dressing as needed.
  • Provided assistance with toileting and meal-related activities to promote nutritional health.
  • Maintained a clean home environment through regular cleaning and laundry services.
  • Managed grocery shopping and errands to enhance consumer independence.
  • Administered medications, ensuring timely intake of prescribed doses.
  • Accompanied consumers to medical appointments to address health care needs.
  • Delivered companionship and emotional support to alleviate loneliness and improve mental well-being.

Holiday Clerk Assistant

USPS
11.2019 - 01.2020
  • Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail.
  • Provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk.
  • Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas work stations, and storage areas are presentable to customers.
  • Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
  • Distributes and scans incoming and outgoing mail at a post office, branch or station.
  • Performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items.
  • May perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.

Customer Service Representative

Northwell Health System
10.2015 - 12.2018
  • Delivered best-in-class patient experiences through effective interactions via centralized call center.
  • Managed inbound and outbound calls for scheduling, messages, and patient requests.
  • Followed escalation process for clinically urgent issues to ensure timely resolution.
  • Escalated complex challenges to senior team members for expert guidance.

Legal Assistant

William Schwitzer & Associates P.C
10.2014 - 07.2015
  • Preparing legal briefs, including judgements, journal entries, discovery and dispositive motions as required.
  • Filing
  • Scanning
  • Mail
  • Proactively making alternative arrangements with all parties involved in the case if a scheduling conflict arises.
  • Accurately review and interpret pleading response and determine the appropriate course of action.
  • Knowledge of legal terminology and documents.

Education

High School Diploma -

Grover Cleveland Queens
Queens, NY
06.2013

Skills

  • Claims processing and file management
  • Data entry and insurance knowledge
  • Customer service and regulatory compliance
  • Time management
  • Relationship building and networking

Timeline

Support Express FNOL Associate II

All State
06.2025 - Current

PIP/MPC Claims Associate

State Farm
07.2022 - 01.2025

Holiday Clerk Assistant

USPS
11.2019 - 01.2020

Home Health Aide

CDPAP NY
08.2019 - 01.2021

Customer Service Representative

Northwell Health System
10.2015 - 12.2018

Executive Assistant

Pro Trucking & Courier Inc.
06.2015 - 07.2022

Legal Assistant

William Schwitzer & Associates P.C
10.2014 - 07.2015

High School Diploma -

Grover Cleveland Queens

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