IEEKA BASCOE
Cincinnati,OH
Summary
Expert client with a wide experience in Food & Beverage, cashiering and Sales Marketing environment. My strong understanding of Food &Beverage, cashiering and Sales will Impact my ability to identify Customers’ needs that will be very helpful in the development of any organization that I am apart of.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server Team Lead
Hyatt Regency
07.2023 - Current
- Reduced downtime for critical servers by conducting regular maintenance checks and promptly addressing issues.
- Streamlined server management processes, automating repetitive tasks to increase productivity.
- Participated in disaster recovery planning, establishing robust procedures for maintaining business continuity in the event of system failures or catastrophic events.
- Answered customers' questions, recommended items, and recorded order information.
- Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
Restaurant Manager
Café Mocha
12.2017 - 06.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Motivated staff to perform at peak efficiency and quality.
Waitress/Cashier
Ocean’s 11 Watering Hole
02.2013 - 12.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Clerk & Cashier Supervisor
Exchange Crystal Hardware
09.2010 - 01.2013
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Opened and closed store by balancing cash registers and receipts.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Computer Asst/Sales Clerk
Bonham Spring
01.2009 - 01.2010
- Company Overview: Computer Cafe
- Computer Cafe
- Developed strong relationships with customers, driving repeat business and loyalty.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assist with documents.
Waitress/Cashier
Sandals Golf & Country Club
06.2004 - 01.2009
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Waitress
Sandals Grand Ocho Rios
09.2004 - 12.2008
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Assisted wait staff with timely food delivery and guest requests.
Education
English and Mathematics
Ocho Rios High Evening Inst.
01.2011
High School Diploma -
Penn Foster Career School
Scranton, PA01-2022
Food And Beverages Service
Adams Catering & Commercial
St. Ann, Jamaica12.2005
Emmanuel Training Centre
01.2004
School leaving Certificate -
Exchange All-Age School
01.2002
Skills
- Active Directory management
- Customer support
- System monitoring
- Data center operations
Special Interest
- Socializing
- Dancing
- Reading
- Meeting new people
Certification
- Tourism Certificate.
- Certify Spirits+Wines Management.
- Certify Rum Ambassador.
- Certify Food and Beverage Service.
- Certify Customer service.
Timeline
Server Team Lead
Hyatt Regency
07.2023 - Current
Restaurant Manager
Café Mocha
12.2017 - 06.2018
Waitress/Cashier
Ocean’s 11 Watering Hole
02.2013 - 12.2017
Sales Clerk & Cashier Supervisor
Exchange Crystal Hardware
09.2010 - 01.2013
Computer Asst/Sales Clerk
Bonham Spring
01.2009 - 01.2010
Waitress
Sandals Grand Ocho Rios
09.2004 - 12.2008
Waitress/Cashier
Sandals Golf & Country Club
06.2004 - 01.2009
Emmanuel Training Centre
School leaving Certificate -
Exchange All-Age School
English and Mathematics
Ocho Rios High Evening Inst.
High School Diploma -
Penn Foster Career School
Food And Beverages Service
Adams Catering & Commercial
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