Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ieisha Hanson

Shreveport,LA

Summary

To obtain immediate full-time employment with a company that has room to grow. Authorized to work in the US for any employer.

Overview

12
12
years of professional experience

Work History

Office Administrator

Magnolia Rehabilitation Services Inc
02.2015 - 11.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Reconciled account files and produced monthly reports.

Office Manager

Travelodge By Wyndham
06.2020 - 09.2022
  • My role as a manager was to resolve any situation and provide leadership advice to my team
  • Maintain payroll, order all supplies that were needed.
  • Created, maintained and updated filing systems for paper and electronic documents
  • Updated reports, managed accounts, and generated reports for company database
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Managed office operations while scheduling appointments for department managers
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Coordinated special projects and managed schedules
  • Reported to senior management on organizational performance and progress toward goals
  • Evaluated employee records and productivity and submitted evaluation reports
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Established team priorities, maintained schedules and monitored performance
  • Successfully managed budgets and allocated resources to maximize productivity and profitability

Customer Service Representative Teleperformance

Teleperformance
03.2019 - 05.2020
  • My role was to resolve complaints and to keep the customers happy
  • Provided assistance to clients
  • Answered the phone and assisted customers with changes
  • Explained products and benefits
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer service orders promptly to increase customer satisfaction
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff

Front Desk Clerk

Motel 6
02.2011 - 03.2015
  • To check-in & out guest make sure everything was fine.
  • Office work etc
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Used internal software to process reservations, check-ins and check-outs
  • Collected room deposits, fees, and payments
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention

Education

BBA - Business Administration

Southern University At Shreveport
Shreveport, LA
03.2025

Skills

  • Front Desk
  • Multi-line Phone Systems
  • Guest Services (10 years)
  • Host/Hostess
  • Upselling
  • Insurance Verification
  • Night Audit
  • Laundry
  • Office Management (3 years)
  • Sales
  • Customer service
  • Cash Handling
  • Payroll
  • Management
  • Accounting
  • Accounts Receivable
  • Budget Support
  • Record Releases
  • Administrative Arrangements
  • Inventory Supplies
  • Office Equipment Proficiency
  • Customer Service Management

Timeline

Office Manager

Travelodge By Wyndham
06.2020 - 09.2022

Customer Service Representative Teleperformance

Teleperformance
03.2019 - 05.2020

Office Administrator

Magnolia Rehabilitation Services Inc
02.2015 - 11.2022

Front Desk Clerk

Motel 6
02.2011 - 03.2015

BBA - Business Administration

Southern University At Shreveport

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Ieisha Hanson