Ieisha Johns
Cam Fam Community Care
Detroit
1
Certification
17
years of professional experience
Dependable caregiver skilled in patient support and health monitoring. Experienced in collaborating with healthcare teams to create comprehensive care plans. Proven ability to manage emergencies calmly while ensuring clients receive high-quality care.
Work History
Private Duty Caregiver
10 Years 7 Months- Provided personalized care and support to clients in daily activities.
- Assisted with medication management and health monitoring for clients.
- Developed strong relationships with clients to enhance emotional well-being.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Trained new caregivers on best practices and client-specific needs.
- Maintained clean, safe, and well-organized patient environment.
- Supported cognitive function through stimulating mental exercises, conversation, reading, puzzles, or games tailored to each client's interests.
- Managed emergencies effectively by responding calmly under pressure while adhering to established protocols until professional help arrived.
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries through multi-channel communication, ensuring prompt and accurate information delivery.
- Managed customer accounts using CRM software, improving data accuracy and service response times.
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolutions for clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Implemented process improvements that enhanced customer satisfaction ratings and streamlined operations.
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Received inbound customer calls related to credit and accounts receivable.
Customer Service Representative
3 Years 1 Month- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
- 3.6 GPA
- Extracurricular Activities: Basketball; Cheer; Track
- Academic Games; Debate Member
CPR - General Studies
Skills
Patient care
Vital signs monitoring
Alzheimer's care
Palliative care
Physical therapy support
Fall prevention
Emergency response techniques
Multitasking
Organization skills
Dependable and responsible
Strong ethics
Communication skills
Personal hygiene support
Certification
- PCA - Personal Care Aide
- First Aid/CPR Certified
Timeline
Customer Service Representative
North American Bancard
10.2016 - 08.2018Read More
Private Duty Caregiver
Cam Fam Community Care
01.2016 - CurrentRead More
Customer Service Representative
Netflix
05.2009 - 06.2012Read More
American Red Cross
CPR from General Studies
Read More
Henry Ford
High School Diploma
Read More