Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ieisha Jordan

Macon,GA

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Night Audt

Holiday In Exp - Mac-west
4970 Harrison rd
03.2006 - 06.2010

    Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.

    Greeted customers entering the store to ascertain what each customer wanted or needed.

    • Described product to customers and accurately explained details and care of merchandise.
    • Politely assisted customers in person and via telephone.
    • Provided an elevated customer experience to generate a loyal clientele.
    • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
    • Assisted customers with food selection, inquiries and order customization requests.
    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    • Maintained cleanliness and presentation of stock room and production floor.
    • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Front Desk/ Night Audit

Holiday inn exp
2720 Riverside dr
03.2002 - 03.2005
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Education

Associate of Arts - Business Manegment

Middle Georgia College
Macon, GA
Current

Skills

  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent

Accomplishments

  • Customer Relations
    • Earned highest marks for customer satisfaction, company-wide.
    • Conflict Resolution
      • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
    • Customer Follow-up
      Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.

Certification

  • Computer Training Certificate
  • Adobe Certified Expert (ACE) - Photoshop

Timeline

Night Audt

Holiday In Exp - Mac-west
03.2006 - 06.2010

Front Desk/ Night Audit

Holiday inn exp
03.2002 - 03.2005

Associate of Arts - Business Manegment

Middle Georgia College

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