Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ieisha Smith

Sheboygan

Summary

Dynamic District Restaurant Manager with a proven track record at HZ Holdings LLC, excelling in team management and customer engagement. Enhanced operational efficiency and boosted revenue through innovative marketing strategies. Passionate about fostering a positive work environment and adept at complaint resolution, ensuring exceptional customer satisfaction and staff development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

District Restaurant Manager

HZ Holdings Llc
08.2021 - 03.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Restaurant General Manager

Group 2029 INC
02.2018 - 08.2022
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Education

Business

Westwood
Chicago, IL
05.2003

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Complaint resolution
  • Food service background

Certification

Servesafe

Timeline

District Restaurant Manager

HZ Holdings Llc
08.2021 - 03.2025

Restaurant General Manager

Group 2029 INC
02.2018 - 08.2022

Business

Westwood

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