Iesah Smith
Summary
Objectives I am seeking a position that allows to use my experience in customer service and management to add value to the growth of a skilled healthcare organization. Organized trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands. Meticulous Medical Records Clerk with 7-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Record Clerk
Albany Area Primary Health Care
03.2022 - Current
- Gathering patient data for thorough medical records
- Maintain a master index of patient records
- Communicating filing and retrieval procedures to doctors and medical staff
- Supplying nurse and medical staff with important forms and documents
- Delivering charts to designed areas of clinic
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Key Holder
Krystal's Restaurant
01.2003 - Current
- Open and Close the Store,
- Complete Bank Runs and Deposits
- Handle Customer Complaints
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
Patient Access Specialist
Phoebe Putney Hospital
05.2017 - 07.2022
- Performs patient pre-admission, admission, transfer, and discharge within Meditech
- Ability to collect accurate payments based upon provided information from verified insurance and CPT codes
- Ability to navigate third party insurance websites to obtain patient coverage
- Assisted with training others in the department to perform Patient Access responsibilities, as necessary.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
General Manager
Marco's Pizza
01.2017 - 01.2017
- Schedule Staff for Work Hours
- Manage the Budget
- Order Supplies
- Key Holder, Open and Close the Store
- Answer the Phone and take detailed messages
Team Lead, Assistant Manager
Sam's Club
01.2016 - 01.2017
- Manage the money
- Schedule staff hours
- Manage Overtime
- Krystals
Direct Support Specialist
Albany Resource Center, ARC
01.2007 - 01.2010
- Took care of patient's needs such as cooking and cleaning
- Provided transportation for patients
- Organized and scheduled times for patients to take their meds, eat, and get to bed
Patient Access Representative
Northside Hospital Gwinnett
01.2022 - 03.2022
Education
High School Diploma -
Monroe High School
Care connect Albany Ga Certificate of Phlebotomy - undefined
Phlebotomy - Certificated Phlebotomy
Career Care Institute - Albany GA
Albany Ga11.2022
Skills
- Qualification and Skills
- Word, Excel, Power Point
- Knowledge of and experience with managing money, auditing payroll and time cards, typing, computers, management, scheduling employees, and hosting conference calls and meetings
- Good listening, observation, and organizational skills
- Legal Requirements
- Clerical Support
- Medical Records and Documentation
- Staff Training
- Verbal and Written Communication
- Records Management
- Data Entry
- Patient Data Collection
Certification
- Certified Phlebotomist, Aaphc
Timeline
Medical Record Clerk
Albany Area Primary Health Care
03.2022 - Current
Patient Access Representative
Northside Hospital Gwinnett
01.2022 - 03.2022
Patient Access Specialist
Phoebe Putney Hospital
05.2017 - 07.2022
General Manager
Marco's Pizza
01.2017 - 01.2017
Team Lead, Assistant Manager
Sam's Club
01.2016 - 01.2017
Direct Support Specialist
Albany Resource Center, ARC
01.2007 - 01.2010
Key Holder
Krystal's Restaurant
01.2003 - Current
High School Diploma -
Monroe High School
Care connect Albany Ga Certificate of Phlebotomy - undefined
Phlebotomy - Certificated Phlebotomy
Career Care Institute - Albany GA
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