Iescha Graves
Dallas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
SUBWAY®Restaurants
05.2020 - 02.2025
- Ensure that food safety, product preperation, and cleanliness standards are maintained.
- Maintains standards of restuarant safety and security.
- Recruits staff and oversees training program.
- Maintains paperwork and tempcharts.
Nutrition Service Worker
Baylor Scott & White Medical Center
01.2017 - 04.2020
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
Claims Adjuster
Capital One
03.2014 - 01.2017
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Education
Certificate - Dental Assisting
The College of Health Care Professions
Austin, TX10.2023
Skills
- Microsoft Visio
- Financial Management
- Economic Analysis
- Adobe Systems Adobe Creative Cloud
- Sales Activities
- Product Costing
- Cost Management
Timeline
General Manager
SUBWAY®Restaurants
05.2020 - 02.2025
Nutrition Service Worker
Baylor Scott & White Medical Center
01.2017 - 04.2020
Claims Adjuster
Capital One
03.2014 - 01.2017
Certificate - Dental Assisting
The College of Health Care Professions
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