Summary
Overview
Work History
Education
Skills
Timeline
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I'esha

Ecorse,MI

Summary

Logistics professional with expertise in coordinating transportation schedules and managing vendor relationships. Proficient in logistics software and issue resolution, ensuring timely and efficient delivery of goods. Strong leadership in customer service, enhancing service delivery and fostering team collaboration. Demonstrated problem-solving and communication skills, consistently achieving high customer satisfaction rates.

Overview

16
16
years of professional experience

Work History

dispatch operator

Boss jack trucking inc.
Memphis, Tennessee
02.2021 - Current
  • Coordinated transportation schedules for efficient delivery of goods.
  • Managed vendor relationships to ensure reliable service and communication.
  • Utilized logistics software to track shipments and inventory levels.
  • Communicated with drivers to resolve issues during transit.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Developed relationships with vendors and carriers to negotiate competitive rates for shipping services.
  • Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
  • Reviewed invoice discrepancies to determine items warranting sign-off.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.

Customer Service Manager

Walgreens
Inkster, Michigan
03.2019 - 11.2021
  • Oversaw customer service team to enhance service delivery and satisfaction.
  • Implemented process improvements to streamline customer inquiries and resolutions.
  • Analyzed customer feedback to identify trends and drive service enhancements.
  • Resolved escalated customer complaints with empathy and professionalism.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

remote customer service associate

Dish Network Corp
Farmington, Michigan
03.2010 - 12.2018
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information and guided customers through selections.
  • Handled returns and exchanges according to company policies.
  • Collaborated with team members to improve service quality continuously.

Education

Associate of Arts -

The Art Institute of Michigan
MI
06-2021

Facilitator Speaker Certified - Communications

Detroit Parent Network
Detroit, MI
05-2020

Skills

  • Logistics software
  • Route optimization
  • Podcast production
  • Event management
  • Speech writing
  • Marketing
  • Influencer partnerships

Timeline

dispatch operator

Boss jack trucking inc.
02.2021 - Current

Customer Service Manager

Walgreens
03.2019 - 11.2021

remote customer service associate

Dish Network Corp
03.2010 - 12.2018

Associate of Arts -

The Art Institute of Michigan

Facilitator Speaker Certified - Communications

Detroit Parent Network

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I'esha