Iesha Basham
Fort Worth,TX
Overview
14
14
years of professional experience
Work History
Mail Processing Clerk
USPS
Fort Worth, Texas
10.2021 - 07.2026
- Operated sorting machines to process high volumes of mail daily.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Sorted incoming mail for efficient distribution to designated routes.
- Prepared outgoing mail for dispatch, verifying addresses and postage.
- Ensured compliance with postal regulations during mail handling procedures.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Collaborated with team members to maintain workflow and meet deadlines.
- Identified undeliverable mail and applied markups to return to sender.
- Tracked orders from customers using online tracking systems.
Assistant Manager
Family Dollar
Fort Worth, Texas
01.2021 - 09.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Collaborated with management to develop staff schedules and optimize labor efficiency.
- Assisted in managing inventory levels and organized stock replenishment processes.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated merchandising displays to enhance product visibility and attractiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Leader
Ross Dress for Less
Fort Worth, Texas
08.2017 - 01.2019
- Supervised daily store operations and team performance to ensure efficient workflow.
- Trained, managed and motivated employees to promote professional skill development.
- Trained new employees on store policies, procedures, and customer service standards.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Assisted in resolving customer complaints to maintain high satisfaction levels.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Counted cash in registers for daily reconciliation.
Customer Service Cashier
Kmart, Sears Holding
Long Beach, California
01.2013 - 01.2015
- Processed customer transactions accurately and efficiently at Kmart registers.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and provided friendly customer service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Managed cash handling procedures, including balancing cash drawers daily.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Meadville Area Senior High
Meadville, PACabrillo High School
Long Beach, CaliforniaCertificate - Medical Assistant
American Career College
Long Beach, CaliforniaSkills
- Mail sorting operations
- Automated processing
- Postal regulations
- Data entry
- Inventory management
- Team collaboration
- Time management
- Employee development
- Communication strategies
Timeline
Mail Processing Clerk
USPS
10.2021 - 07.2026
Assistant Manager
Family Dollar
01.2021 - 09.2021
Shift Leader
Ross Dress for Less
08.2017 - 01.2019
Customer Service Cashier
Kmart, Sears Holding
01.2013 - 01.2015
Meadville Area Senior High
Cabrillo High School
Certificate - Medical Assistant
American Career College