Iesha Broussard
New Orleans,LA
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
5
5
years of professional experience
Work History
Waitress/Server
Saltgrass Steakhouse
Metairie, Louisiana
10.2021 - Current
- Obtained knowledge of principles and processes for providing quality customer service
- Secured about 98% customer satisfaction rating on customer experience surveys
- Trained new hires on expected criteria to ensure customer satisfaction
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Processed payments accurately using cash registers or POS systems.
Office Assistant/Customer Service
Jinka LLC
01.2020 - 08.2023
- Utilized Microsoft Excel and Word to categorize sales and product distribution to 175 H.E.B stores for company
- Monitored and responded to client emails and phone calls to assist with purchase and customer complaints by 54%
- Created customer surveys to improve the company’s products and services by 16%
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Typed, formatted and edited correspondence and other documents.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Associate
Amazon Warehouse
Katy, Tx
10.2020 - 07.2021
- Asserted passionate work ethic on a day-to-day basis for quality outcomes
- Assessed co-workers with help when needed
- Increased company packaging and handling quota by 10% per hour
- Experienced with the scanning system needed to accomplish the job
- Maintained a positive work environment
Education
Bachelor of Science - Psychology
Prairie View A&M University
05.2021
Skills
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Communication (Written & Verbal)
- Order fulfillment
- Technical support
- Customer support
- Sales & Marketing
- Time management
- Data entry
- Attention to detail
- Warehouse experience
- Serving experience
- Loading & Unloading
- Cash handling
- Host/Hostess
- Heavy lifting
- Memory retention
- Strong multitasking
Organizationsandactivities
- Prairie View A&M Track and Field
- National Society of Collegiate Scholars
- Student Partnership and Outreach Team Fundraising Chair
- Houston Food Bank with the Society of St. Vincent de Paul
- Health donations to Aid women and children with health difficulties.
- Nursing home Visits with the Purple Jackets
- Help coordinate food drives with Student Partnership and Outreach Team
- Neighborhood revitalization with Alpha Phi Alpha Fraternity Inc.
- Voter registration with Abundance of Hands Ministry
Timeline
Waitress/Server
Saltgrass Steakhouse
10.2021 - Current
Associate
Amazon Warehouse
10.2020 - 07.2021
Office Assistant/Customer Service
Jinka LLC
01.2020 - 08.2023
Bachelor of Science - Psychology
Prairie View A&M University