Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
Generic
Iesha Brown

Iesha Brown

Memphis,TN

Summary

Detail-oriented and result-driven Manager successful in building and motivating dynamic teams while cultivating company culture to build employee trust and a highly productive work environment.

Overview

6
6
years of professional experience

Work History

Quality Assurance Manager II

Amazon
Memphis, TN
09.2022 - Current
  • Led process improvement initiatives to reduce site quality defects by 70%.
  • Monitor and analyze data for trends, projections, and process improvements.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
  • Managed continuous improvement strategies to improve operational margins and reduce costs.
  • Established work procedures and schedules to organize daily tasks of hourly workforce.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Area Manager

Amazon
Memphis, TN
04.2021 - 09.2022
  • Supervise 100+ employees, ensuring optimal productivity.
  • Implement training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Align procedures and protocols with changing business demands.
  • Utilize various tools and websites for metric tracking
  • Develop Process Assistants through task delegation and 1:1 coaching, utilizing Amazon's Interactive Success Profile to discuss career trajectory and advancement

Pharmacy Technician

WALGREENS
Nashville, TN
03.2020 - 04.2021
  • Create a welcoming environment by greeting all customers and providing quick and efficient service.
  • Input patient information into the pharmacy database to ensure accurate records.
  • Place orders for necessary prescriptions.
  • Operate the cash register, remit bills to customers and submit insurance claims to insurance companies.
  • Maintain a safe pharmacy environment by adhering to health code guidelines and corporate standards.
  • Work as a collaborative team member to meet the service goals of the pharmacy.

BEAUTY MANAGER

VICTORIAS SECRET
NASHVILLE, TN
09.2017 - 03.2020
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed and implemented new sales strategies to update product lines.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Education

Bachelor of Science - Chemistry

Tennessee State University
Nashville, TN
05.2019

High School Diploma -

Kenwood Academy
Chicago, IL
06.2015

Skills

  • Attention to detail
  • Communication
  • Coaching
  • Team Collaboration
  • Customer Experience
  • Data Entry
  • Trend Analysis
  • Operation Monitoring
  • Inventory control
  • On-site product demonstrations
  • Product merchandising
  • Planning and coordination
  • Established track record of exceptional sales results
  • Communication and engagement techniques
  • Problem Solving
  • Progress Reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives.
Clay P. Bedford

Timeline

Quality Assurance Manager II

Amazon
09.2022 - Current

Area Manager

Amazon
04.2021 - 09.2022

Pharmacy Technician

WALGREENS
03.2020 - 04.2021

BEAUTY MANAGER

VICTORIAS SECRET
09.2017 - 03.2020

Bachelor of Science - Chemistry

Tennessee State University

High School Diploma -

Kenwood Academy

Similar Profiles

CREATE PROFILE
Iesha Brown