Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Iesha Brown

Iesha Brown

Louisville,KY

Summary

I have experiences with computer skills, communication, social skills and management skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bus Driver

Miller Transportation
11.2022 - Current
  • School bus driver
  • Party bus driver
  • Handicap school bus
  • Motorcoach operator

Transportation

JCPS
08.2019 - 10.2022
  • School Bus driver

Store Manager

Check N Go
01.2019 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Check Into Cash
10.2017 - 10.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Agent Support Specialist

Humana
09.2016 - 05.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with the creation of marketing materials that resulted in increased agent engagement and recruitment efforts.
  • Streamlined agent onboarding process for greater efficiency and reduced training time.
  • Provided ongoing support to agents through coaching sessions, workshops, and webinars.
  • Developed strong relationships with agents, fostering trust and open communication.
  • Collaborated with team members to resolve complex issues, improving overall service quality.
  • Analyzed data trends to identify areas for improvement in agent support processes.

Education

High school diploma -

Doss High School Magnet Career Academy
Louisville, KY
05.2009

Skills

  • School Bus Driving
  • Driving
  • Bus Driving
  • Shuttle Driving
  • Commercial Driving
  • Delivery Driver Experience
  • Administrative Experience
  • Microsoft Office
  • Shipping & Receiving
  • Retail

Certification

  • CDL
  • CDL B
  • School Bus Endorsement
  • Passenger Endorsement
  • Driver's License

Timeline

Bus Driver

Miller Transportation
11.2022 - Current

Transportation

JCPS
08.2019 - 10.2022

Store Manager

Check N Go
01.2019 - 10.2021

Assistant Store Manager

Check Into Cash
10.2017 - 10.2018

Agent Support Specialist

Humana
09.2016 - 05.2017

High school diploma -

Doss High School Magnet Career Academy

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Iesha Brown