Iesha Brown
Louisville,KY
Summary
I have experiences with computer skills, communication, social skills and management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Driver
Miller Transportation
11.2022 - Current
- School bus driver
- Party bus driver
- Handicap school bus
- Motorcoach operator
Transportation
JCPS
08.2019 - 10.2022
- School Bus driver
Store Manager
Check N Go
01.2019 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Check Into Cash
10.2017 - 10.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Agent Support Specialist
Humana
09.2016 - 05.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with the creation of marketing materials that resulted in increased agent engagement and recruitment efforts.
- Streamlined agent onboarding process for greater efficiency and reduced training time.
- Provided ongoing support to agents through coaching sessions, workshops, and webinars.
- Developed strong relationships with agents, fostering trust and open communication.
- Collaborated with team members to resolve complex issues, improving overall service quality.
- Analyzed data trends to identify areas for improvement in agent support processes.
Education
High school diploma -
Doss High School Magnet Career Academy
Louisville, KY05.2009
Skills
- School Bus Driving
- Driving
- Bus Driving
- Shuttle Driving
- Commercial Driving
- Delivery Driver Experience
- Administrative Experience
- Microsoft Office
- Shipping & Receiving
- Retail
Certification
- CDL
- CDL B
- School Bus Endorsement
- Passenger Endorsement
- Driver's License
Timeline
Bus Driver
Miller Transportation
11.2022 - Current
Transportation
JCPS
08.2019 - 10.2022
Store Manager
Check N Go
01.2019 - 10.2021
Assistant Store Manager
Check Into Cash
10.2017 - 10.2018
Agent Support Specialist
Humana
09.2016 - 05.2017
High school diploma -
Doss High School Magnet Career Academy
- CDL
- CDL B
- School Bus Endorsement
- Passenger Endorsement
- Driver's License
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