Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

IESHA BRUNSON-MALONE

Summary

My ability to adapt well in unusual situations; dependable, responsible, highly motivated, creative self - starter with the ability to initiate new projects; identify problems, analyze, plan, set goals, establish priorities, and get the job done. The ability to communicate effectively with people at all levels; Excellent persuasive abilities in getting things done in a positive and professional manner; Strong interpersonal/liaison skills in dealing with diverse people in sometimes stressful environments. · Maintains focus and awareness and work within a stressful environment; make effective decisions in both crisis and routine situations. Visual observation and x-ray interpretation. Ability to highly concentrate under adverse conditions to include; alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life threatening devices and devices intended on creating massive destruction. · Communicates with the public, giving directions and responding to inquiries in a professional and courteous manner, customer service skills, dependability and operating with integrity.

Overview

23
23
years of professional experience

Work History

Material Handler

FED EX EXPRESS
GREER
05.2024 - 07.2025
  • Operated material handling equipment to transport packages efficiently.
  • Loaded and unloaded freight from delivery trucks accurately.
  • Maintained organized warehouse space for optimal workflow and safety.
  • Scanned shipping labels to track package movements in systems.
  • Assisted team members with heavy lifting and package sorting tasks.
  • Conducted routine inspections on equipment to ensure proper functioning.
  • Collaborated with colleagues to meet daily shipping deadlines effectively.
  • Followed safety protocols to minimize risks and maintain a safe environment.
  • Managed work area cleanliness by following company guidelines for organization.
  • Inspected materials for any damages or defects upon receipt.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Loaded completed orders on pallets according to delivery numbers.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Transported hazardous materials safely according to established protocols.

Warehouse Associate

AMAZON
Spartanburg
03.2018 - 12.2021
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

USHER

RADIO CITY MUSIC HALL
MANHATTAN
11.2015 - 12.2018
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Complied with health and sanitation practices and procedures.
  • Processed admission payments and provided tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
  • Determined authenticity and applicability of presented tickets.
  • Maintained positive working relationship with fellow staff and management.
  • Greeted and assisted customers to foster positive experiences.
  • Assisted patrons with handicaps to appropriate seating.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Recognized security risks to properly handle situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Transportation Security Officer

Department of Homeland Security
Newark
10.2002 - 07.2013
  • Guarded restricted areas to prevent unauthorized entry.
  • Upheld strong customer service standards while completing screenings.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Monitored and conducted passenger screening.
  • Verified photo IDs and tickets to allow guests passage.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Operated security equipment for screenings using hand wands and X-ray machines.
  • Assisted passengers with disabilities in walking through screening checkpoints.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Provided security and protection to travelers across all transportation sectors.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Communicated and coordinated responses to suspicious activities.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Completed routine and incident-related documentation.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.

TEACHER

TRI CITY TEACHERS
Newark
06.2002 - 08.2002
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Education

COMPUTER INFORMATION SYSTEMS

Wilberforce University
Wilberforce, OH
08.2002

Skills

  • Shipping and receiving
  • Product verification
  • Quality control
  • Inventory organization
  • Material Safety Data Sheets
  • Pallet jacks
  • Microsoft Word
  • Microsoft Outlook
  • Classroom management
  • Team collaboration
  • Conflict resolution
  • Child supervision
  • Health and safety

Additional Information

Experienced professional seeking to explore new opportunities. My ability to adapt well in unusual situations; dependable, responsible, highly motivated, creative self - starter.

Timeline

Material Handler

FED EX EXPRESS
05.2024 - 07.2025

Warehouse Associate

AMAZON
03.2018 - 12.2021

USHER

RADIO CITY MUSIC HALL
11.2015 - 12.2018

Transportation Security Officer

Department of Homeland Security
10.2002 - 07.2013

TEACHER

TRI CITY TEACHERS
06.2002 - 08.2002

COMPUTER INFORMATION SYSTEMS

Wilberforce University
IESHA BRUNSON-MALONE