Iesha Christine Strong
Durham,NC
Summary
Financial services professional with 10+ years experience in deposit account and loan origination management, tax preparation and the creation and implementation of training and resources. Strong analytical and communication skills, ability to build and maintain relationships, and proven track record of achieving company goals. Skilled in the field of loan operations management with comprehensive understanding of financial principles, lending practices and banking regulations. Confident in leading teams to achieve operational efficiency, while mitigating risk and improving overall member service. Ability to innovate processes for enhanced productivity, resulting in significant impact on previous workplaces.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VP Office Operations
Spotless Clean and Carpet Care
12.2018 - Current
- Manage and review monthly tax accruals, journal entries, and related balance sheet reconciliations.
- Assist with income tax accounting and compliance.
- Developed strategic plans to align business objectives with the company's long-term goals.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Implemented cost reduction initiatives to enhance profitability.
- Oversaw daily activities of departments such as finance, marketing, sales, customer service, operations, and human resources.
- Designed effective organizational structures that aligned with corporate mission and values.
- Analyzed competitive landscape to develop strategies for maintaining a competitive edge in the industry.
- Identified opportunities for process automation that increased productivity levels.
VP Lending Resources
NC State Employees’ Credit Union
02.2017 - 12.2018
- Managed a team of lending and training professionals, providing guidance and direction to ensure successful execution of projects.
- Cultivated relationships with key stakeholders
- Oversaw the creation and implementation of lending training materials and online courses used throughout the organization.
- Supervised the updates of all member-facing lending information for the organization.
- Participated in the review and recommendations of lending operation systems and procedures.
- Acted as a liaison for various departments that were involved in lending-related functions.
Lending Resource Specialist
NC State Employees’ Credit Union
09.2013 - 02.2017
- Assisted in the development of lending training strategies.
- Created training materials for use throughout the organization.
- Acted as a trainer for implementation of changes in CFPB rules and regulations.
- Updated manuals, website, and lending materials for the organization.
- Conducted assessments of resources to ensure compliance with applicable regulations.
- Coordinated with other departments to identify and resolve resource issues.
- Reviewed requests for new or additional resources and made recommendations accordingly.
- Collaborated with stakeholders to develop plans for managing available resources.
- Advised senior management on best practices for utilizing existing resources.
Education
Bachelor of Arts - Communication Studies
University of North Carolina
Chapel Hill09-2005
Skills
- Operations Management
- Innovation management
- International business
- Human Resources Management
- Corporate Communications
- Organizational Development
Certification
- Notary Public
- Life and Health Insurance Licensee
- Property and Casualty Insurance Licensee
- Previous NMLS #682100
Timeline
VP Office Operations
Spotless Clean and Carpet Care
12.2018 - Current
VP Lending Resources
NC State Employees’ Credit Union
02.2017 - 12.2018
Lending Resource Specialist
NC State Employees’ Credit Union
09.2013 - 02.2017
- Notary Public
- Life and Health Insurance Licensee
- Property and Casualty Insurance Licensee
- Previous NMLS #682100
Bachelor of Arts - Communication Studies
University of North Carolina
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