Iesha Daniels
Jacksonville
Summary
Compassionate and dependable CNA with over one year of hands-on experience in assisted living and healthcare facilities. Skilled in providing high-quality patient care, maintaining clean and safe environments, and supporting healthcare teams. Dedicated to promoting dignity, comfort, and wellness for all residents.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Vivo HealthCare
Jacksonville
08.2024 - Current
- Administered medications as directed by registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Distributed drinking water and nourishment to residents.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Environmental Services Housekeeper
UF Health Shands Hospital
Jacksonville
07.2022 - 08.2024
- Responded promptly to requests for housekeeping services from staff or visitors.
- Emptied trash receptacles and disposed of waste materials properly.
- Swept, mopped, scrubbed and waxed floors.
- Dusted furniture, pictures, window sills and other surfaces.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Maintained cleanliness in residential and care areas
- Ensured safe and hygienic environments for staff and residents
- Supported Nursing team with non-clinical tasks
- Followed hospital sanitation protocols to ensure infection control
Technical Support Representative
Convergys
Jacksonville
07.2016 - 04.2022
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Diagnosed system errors and implemented solutions to resolve them.
- Troubleshot customer inquiries related to software and hardware issues.
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Education
Edward H White High School
Jacksonville, FLSkills
- Patient care
- Vital signs monitoring
- Medication administration
- Chart documentation
- Time management
- Problem solving
- Critical thinking
- Effective communication
- Attention to detail
- Emotional intelligence
- Patient bathing, grooming, dressing
- Vital signs monitoring (blood pressure, temperature, pulse)
- Transferring patients safely (wheelchair, bed, etc)
- Infection control and sanitation
- Dementia and Alzheimer’s care
- CPR/BLS and First Aid
- Teamwork and communication
Certification
- Certified Nursing Assistant – Affordable Training, Jacksonville, FL
- BLS Certified – American Heart Association
- Epilepsy Foundation Video Training – Certified
- Basic First Aid – Certified
- Restraint and Seclusion Training – Certified
- Alzheimer’s and Dementia Care – Certified
Timeline
Certified Nursing Assistant
Vivo HealthCare
08.2024 - Current
Environmental Services Housekeeper
UF Health Shands Hospital
07.2022 - 08.2024
Technical Support Representative
Convergys
07.2016 - 04.2022
Edward H White High School