Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

IESHA FALL

Chicago,IL

Summary

Highly skilled professional with a passion for delivering excellent customer service and a knack for problem-solving. Known for exceptional communication and organizational abilities, with a strong track record of multitasking and meeting client needs. Experienced in social services and administrative support roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Family Coach

Metropolitan Family Services
10.2023 - Current
  • Collaborated with families to establish and achieve individual and family goals
  • Implemented trauma-informed practices to foster trust and support
  • Coordinated events and activities to engage clients and address housing-related issues.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Conducted intake and assessments to formulate treatment plan and manage client records.
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
  • Enhanced family communication by conducting regular coaching sessions and providing actionable feedback.
  • Conducted comprehensive assessments to identify areas of improvement within family dynamics.
  • Provided tailored coaching sessions based on individual family needs and circumstances.
  • Monitored progress regularly through follow-up meetings and adjusted coaching strategies as needed for optimal results.
  • Assisted families in setting realistic goals and supported them through the process of achieving those objectives.

Property Manager

Preservation Partners/FPI Management
09.2022 - 09.2023
  • Managed property operations to optimize occupancy and revenue
  • Addressed tenant issues and resolved complaints effectively
  • Conducted Human Resources functions including recruiting and performance reviews.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Completed annual rent calculations using housing database software.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated appointments to show marketed properties.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Housing Specialist

Housing Authority of Cook County
02.2019 - 09.2022
  • Processed tenant certifications and maintained accurate records
  • Provided excellent customer service to clients and addressed inquiries
  • Ensured adherence to program requirements and deadlines.
  • Oversaw housing plans for over 600 to 700 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Developed and maintained accurate records of programs and services.
  • Helped clients find permanent or temporary housing.
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
  • Analyzed local housing market trends, utilizing data to advocate for the development of additional affordable housing units in areas with high demand.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.

Education

Master of Science - Forensic Psychology

Southern New Hampshire University
Manchester, NH
01.2025

Bachelor of Business Administration - Management

Robert Morris University
04.2013

Skills

  • Excellent written and verbal communication
  • Strong organizational and planning abilities
  • Proficient in Microsoft Office Suite, Yardi, Salesforce, and other relevant software
  • Ability to work effectively in diverse team environments
  • Strategic problem-solving skills and attention to detail
  • Coping skills
  • Family Sessions
  • Client Relationship Management
  • Family Counseling
  • Self-care strategies
  • Boundary Setting
  • Client Counseling
  • Life Skills Training
  • Referral Coordination
  • One-on-one counseling
  • Budget Planning
  • Patient confidentiality
  • Data Management
  • Analytical Thinking
  • Organizational Skills
  • Organization and Time Management

Training

  • Certified Housing Specialist through Nan McKay
  • We Are Leaders Training
  • Family Resource Specialist Training
  • Service Excellence Training I, II, and III
  • Mental Health Training
  • Microaggression 1 and 2
  • Human Trafficking 101
  • Transgender and Gender Diverse Training
  • Motivational Interviewing
  • Civil Rights Training
  • DCFS Mandated Reporting
  • Ethics and Legal Issues Training
  • Fraud Awareness and Prevention Training
  • Sexual Harassment Awareness Training

Timeline

Family Coach

Metropolitan Family Services
10.2023 - Current

Property Manager

Preservation Partners/FPI Management
09.2022 - 09.2023

Housing Specialist

Housing Authority of Cook County
02.2019 - 09.2022

Master of Science - Forensic Psychology

Southern New Hampshire University

Bachelor of Business Administration - Management

Robert Morris University

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