Iesha Flemming
Nashville,TN
Summary
Adaptable professional with a strong background in food service and security roles. Known for exceptional communication and time management skills, contributing to smooth operations and positive customer experiences. Ready to leverage expertise to enhance team performance and customer satisfaction.
Dedicated food service professional with strong cash handling and problem-solving skills. Committed to delivering exceptional customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Worker
Nashville Zoo
Nashville, TN
09.2024 - 03.2025
- Operated cash registers accurately for order processing and payment handling
- Prepared and served food and beverages to customers in a timely and efficient manner
- Handled customer inquiries and resolved issues promptly.
- Served food and beverages to guests in a fast-paced environment.
- Maintained cleanliness and organization of food service areas.
- Assisted in preparing food items according to safety standards.
- Collaborated with team members to ensure smooth service operations.
- Followed inventory procedures for monitoring supplies and restocking items.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Security Officer
Wiser Security
Nashville, TN
01.2022 - 12.2023
- Patrolled assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate logs of all incidents, accidents, and daily activities
- Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
- Security supervisor
- Trained new security personnel on standard operating procedures, emergency response protocols, and customer service skills
- Maintained accurate records of incidents, accidents, and daily activities in compliance with company policies
- Responded quickly to alarms or emergencies on-site, taking appropriate actions to ensure the safety of employees and visitors
- Performed regular audits of access control systems to verify proper functioning and adherence to established guidelines
- Managed scheduling for the security team, ensuring adequate coverage at all times while optimizing resources efficiently
- Investigated incidents involving thefts or property damage, gathering evidence for internal reporting purposes or legal proceedings if required
- Monitored surveillance cameras regularly to detect any suspicious activity or policy violations
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance systems to detect suspicious activities and potential threats.
- Responded promptly to alarms, incidents, and emergencies as they arose.
- Assisted in controlling access points and verifying identities of individuals entering buildings.
- Prepared detailed reports on security incidents and daily activities for management review.
- Trained new security personnel on protocols and emergency procedures effectively.
- Enforced company policies regarding safety, security, and visitor management consistently.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
Sales Associate cashier
Mapco Mart Express
Nashville, TN
02.2018 - 03.2022
- Operated cash register accurately and efficiently, processing transactions quickly and ensuring correct change
- Handled returns and exchanges in a timely manner, resolving customer issues to their satisfaction
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Maintained a clean and organized checkout area, including restocking merchandise as needed
- Assisted in inventory management by monitoring stock levels and notifying management of low or out-of-stock items
- Maintained organized merchandise displays to enhance customer experience.
- Assisted customers with product selection and inquiries.
- Conducted inventory checks to ensure stock levels met demand.
- Collaborated with team members to achieve daily sales goals.
- Handled customer complaints effectively to maintain satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Security Officer
Walden Security
Nashville, TN
05.2021 - 12.2021
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance systems to detect suspicious activities and potential threats.
- Responded promptly to alarms, incidents, and emergencies as they arose.
- Assisted in controlling access points and verifying identities of individuals entering buildings.
- Prepared detailed reports on security incidents and daily activities for management review.
- Enforced company policies regarding safety, security, and visitor management consistently.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Reported safety hazards for remediation response.
Production Worker
Access Dental Lab
Antioch, TN
01.2019 - 01.2021
- Collaborated with team members to meet daily production targets and deadlines
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Trained new employees on proper operation of machinery and safety protocols
- Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies
- Assembled and inspected dental products for quality and precision standards.
- Operated dental manufacturing equipment to produce prosthetics and appliances.
- Maintained cleanliness and organization in the production area to ensure safety.
- Collaborated with team members to streamline production processes effectively.
- Followed detailed work instructions for various dental lab procedures accurately.
- Cleaned up work area at end of shift to maintain safe working environment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Tracked production data such as number of items produced per hour, day, week.
Security
WES'S SERVICE
Nashville, TN
08.2018 - 10.2019
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Monitored security cameras throughout the property during shifts.
- Performed security checks and monitored access control points.
- Monitored security cameras for suspicious activity.
- Assisted in the development of security policies, standards, and procedures related to information security.
- Monitored user access rights to ensure security compliance.
- Investigated security alarms, altercations and suspicious activity.
- Monitored security cameras regularly during shifts.
- Ensured compliance with security policies, procedures and standards.
Caregiver/Personal Assistant
Progress INC
Nashville, TN
05.2017 - 10.2017
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Documented daily observations including changes in behavior or health conditions
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated medical appointments and ensured timely medication administration.
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Maintained a clean, safe environment for clients following safety protocols.
- Communicated effectively with families about client progress and needs.
- Helped clients engage in social activities to promote interaction and joy.
- Documented care provided in daily logs for continuity of care records.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
Diploma - Education
Penn Foster High School
Scranton, PA 11.2023 - 11/2025
Skills
- Warehouse Experience
- Order Picker
- Pallet Jack
- Caregiving
- Order Picking
- Security
- Shipping & Receiving
- Customer Service
- Quality Inspection
- Microsoft Word
- Materials Handling
- Packaging
- Assembly
- Cash handling
- Cash register
- Machining
- Food production
- RF Scanner
- Organizational Skills
- Typing
- Developmental Disabilities Experience
- Loss Prevention
- Customer service
- Team collaboration
- Problem-solving
- Fast-paced environment
- Working quickly
- Basic math
- Cross-functional teamwork
- Multitasking
- Supply stocking
- Positive attitude
- Verbal and written communication
- Positive attitude and energy
- Strong communication skills
- Quick learner
- Work station sanitation
- Interpersonal relationship building
- Work station setup
- Strong work ethic
- Cleaning and sanitation
- Basic mathematics
- Interpersonal skills
- Cash handling experience
- Food safety
- Time management proficiency
- Time management
Certification
- First Aid Certification
- Guard Card
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Food Service Worker
Nashville Zoo
09.2024 - 03.2025
Diploma - Education
Penn Foster High School
11.2023 - 11/2025
Security Officer
Wiser Security
01.2022 - 12.2023
Security Officer
Walden Security
05.2021 - 12.2021
Production Worker
Access Dental Lab
01.2019 - 01.2021
Security
WES'S SERVICE
08.2018 - 10.2019
Sales Associate cashier
Mapco Mart Express
02.2018 - 03.2022
Caregiver/Personal Assistant
Progress INC
05.2017 - 10.2017