Iesha Hanycz
Bancroft,MI
Summary
Proven leader with a track record of enhancing profitability and customer satisfaction at Jimmy Johns by implementing efficient inventory and staffing strategies. Excelled in operations management and team building, fostering an inclusive culture that promoted professional growth. Achieved significant cost reductions and increased service quality through innovative management practices.
Overview
15
15
years of professional experience
Work History
General Manager
Jimmy Johns (Intergra Holdings)
01.2024 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Loan Officer
PFCU
06.2021 - 12.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Area Coach
Jimmy John's
03.2016 - 06.2021
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
- Fostered a positive work environment by promoting open communication and team collaboration.
- Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
General Manager
Jimmy John's Gourmet Sandwiches
02.2013 - 01.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
General Manager
Jimmy Johns
10.2009 - 02.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Standard
Haslett High School
Haslett, MI05.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Motivation
- Operations Oversight
Timeline
General Manager
Jimmy Johns (Intergra Holdings)
01.2024 - Current
Loan Officer
PFCU
06.2021 - 12.2023
Area Coach
Jimmy John's
03.2016 - 06.2021
General Manager
Jimmy John's Gourmet Sandwiches
02.2013 - 01.2016
General Manager
Jimmy Johns
10.2009 - 02.2013
Standard
Haslett High School
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