Iesha Harris
Lithonia,GA
Summary
A dedicated and motivated professional offering 3+ years of customer service experience. Areas of experience restaurant operation support, inventory control and customer relations. Proven ability and passion for supporting employees and management while demonstrating great accountability to effectively execute the mission, goals, and objectives of the organization.
Overview
15
15
years of professional experience
Work History
Housekeeping Cleaner
Cushman Wakefield
01.2025 - Current
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Housekeeper
Hyatt Place
01.2017 - 06.2017
- Provided high quality sanitation services for hotel facilities through effective use of commercial cleaning techniques
- Operated commercial cleaning equipment while cleaning multiple facilities and adhered to all safety operating procedures
- Documented the completion of major tasks and complied with all time constraints
- Used multiple cleaning chemicals to sanitize various surfaces and textures throughout the facility
- Restocked all bathrooms with necessary materials daily
Housekeeper
Crown Plaza
05.2016 - 12.2016
- Conducted inspections on all rooms to make sure customers received best possible quality while cleaning 18 rooms daily
- Notified building management of needed repairs when cleaning offices and conference rooms
- Adhered to company policies regarding professional appearance and exemplified the highest level of professionalism when interacting with customers
Server/Cashier
Pizza Hut
01.2012 - 12.2013
- Assisted with the daily operations of restaurant and warmly greeted customers and assisted with the selection of food items
- Operated store POS system to process all monetary transactions
- Verified the accuracy of all food orders prior to presenting to customers
Inventory Stocker
Goodwill
02.2010 - 12.2011
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocker shelves and took inventory of supplies
- Handled customer relations in a gracious manner and in accordance to company policies
- Fostered positive work by treating all customers and employees with respect and consideration
Education
George Wyth High School -
George Wyth High School
Richmond, VASkills
- Customer Service
- Shipping/Receiving Procedures
- Food Preparation
- Inventory Management
- Stocking Merchandise
- Quality Assurance
Timeline
Housekeeping Cleaner
Cushman Wakefield
01.2025 - Current
Housekeeper
Hyatt Place
01.2017 - 06.2017
Housekeeper
Crown Plaza
05.2016 - 12.2016
Server/Cashier
Pizza Hut
01.2012 - 12.2013
Inventory Stocker
Goodwill
02.2010 - 12.2011
George Wyth High School -
George Wyth High School
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