Iesha Hocker
Albuquerque,NM
Summary
Detailed Medical Professional committed to never letting vital requests or documents go unprocessed with background in supporting company daily activities. Diligent tracker of patient outcomes and caretaker feedback. Highley knowledgeable with skill in managing and coordinating various tasks. Incorporates empathetic communications with professional best practices to satisfy patients and business and goals alike.
Overview
9
9
years of professional experience
Work History
Medical Records Operations Representative
Verisma
08.2022 - Current
- Handled customer needs and issues by working with representatives and customers directly.
- Collaborated with various departments to support daily activities oversight and coordination.
- Enforced security, quality and performance procedures, rules and requirements.
- Maintain and Organize daily Medical Records
- Verify and Log daily logs of data
- Generated and distributed documentation for orders.
Medical Assistant
Advanced Allergy Associates Of New Mexico
07.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Input all patient data regarding claims and prior authorizations into system accurately.
Medical Assistant
UNM Carrie Tingley
03.2015 - 07.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Worked with Pediatric patients for blood draws, biopsies, and other procedures.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
No Degree - Medical Assisting
Pima Medical Institute
Albuquerque, NM09.2015
Skills
- Workload Prioritization
- Phlebotomy
- Problem Solving
- Staff Training
- Team Collaboration
- Understanding of Medical Terms
- Benefit Coverage
- Understanding of Insurance Details
- Data Entry
- Knowledgeable in Cerner, Allscripts, ECW
- Patient Flow Management
- Patient-Focused Care
Timeline
Medical Records Operations Representative
Verisma
08.2022 - Current
Medical Assistant
Advanced Allergy Associates Of New Mexico
07.2018 - 08.2022
Medical Assistant
UNM Carrie Tingley
03.2015 - 07.2018
No Degree - Medical Assisting
Pima Medical Institute
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