Iesha Jackson
Los Angeles,CA
Summary
Highly motivated and committed Healthcare professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Advance Medical Support Assistant
Veterans Health Administration VHA
Los Angeles, CA
07.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Worked Collaboratively with medical center programs and services to provide access to care and to meet needs of patients.
- Provided information and resolution to Veterans' request within scope, screen contacts, and use administrative judgement to escalate symptomatic concerns to clinicians within clinical contact center.
- Communicated with other interdisciplinary units, clinicians , and support staff, RNs, physicians, and other licensed professional staff using numerous advanced patient systems to coordinate clinic scheduling and ensure all clinic needs are met.
- Performed comprehensive administrative medical care to over 82 patients daily to promote overall wellness and prevention of illness.
- Verified timekeeping records and handled any discrepancies via VATAS.
Patient Care Coordinator
Pacific Cardiovascular Associates Medical Group Inc.
Costa Mesa, CA
01.2019 - 07.2021
- Updated on average 126 documentation and reports detailing patient activities, care actions and hospital determinations daily.
- Scheduled out of visits requested by registered nurse, social worker, and chaplain at beginning of benefit period.
- Coordinated reschedules, declined, missed, and reassigned visit requests.
- Managed all components of calendar-changing of service codes, visit dates, clinicians assigned, scheduling out of PRN visits, etc.
- Prepared for interdisciplinary team meetings and ensuring all of notes are completed prior to meeting.
- Obtained appropriate paperwork from previous agency for transfer patients.
- Responded to phone referrals/inquiries in timely, professional, and compassionate manner, entering referral data into systems as soon as received when possible.
- Answered telephone calls using courteous protocol and takes messages as appropriate.
- Tracked information for physician order and for physician signatures on daily basis.
Health Services Management
United States Air Force
El Segundo, CA
08.2013 - 01.2019
- Received and responded to inquiries from DoD Components, other agencies, and various interested parties
- Extracted, maintained and analyzed statistical data from various database sources
- Provided information to Physical Evaluation Board Liaison Officers (PEBLO) and providers/support personnel in reference to MEB screening processes, assignment limitation codes, deployment and PCS waivers, and AMTU assignment processes
- Received and prepared approximately 150 annual Review-in-Lieu-of (RILO) packages for review by downloading cases from centralized electronic data system, creating electronic files, editing and preparing previous review documents, verifying/notating information, and routing documents to MTFs when applicable
- Screened, reviewed, managed, proofread, sorted, processed, tracked, recorded and filed Initial RILO, Modified RILO, Annual RILO, and "return without action" response packages, and likewise with elective surgery and medical hold cases, worked closely with other AFPC agencies to ensure appropriate administrative actions are applied
Education
Bachelor of Science - Health Innovations And Entrepreneurship
Arizona State University
Tempe, AZ2024
High School Diploma -
Spanaway Lake High School
Spanaway, WA2009
Skills
- Medical office administration
- Electronic medical records
- Appointment scheduling
- Medical terminology understanding
- Written and verbal communication
- Proficient in CPRS and TRMs
- Management
Accomplishments
- United States Air Force Veteran
Certification
- First Aid Certification
- Heart Saver/AED Certification
- CPR certified through American Heart Association
- VATAS
Timeline
Advance Medical Support Assistant
Veterans Health Administration VHA
07.2021 - Current
Patient Care Coordinator
Pacific Cardiovascular Associates Medical Group Inc.
01.2019 - 07.2021
Health Services Management
United States Air Force
08.2013 - 01.2019
Bachelor of Science - Health Innovations And Entrepreneurship
Arizona State University
High School Diploma -
Spanaway Lake High School
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