Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Iesha Jackson

Marietta,GA

Summary

Experienced customer service representative with a strong track record in enhancing client satisfaction and loyalty. Known for exceptional interpersonal skills and a team-oriented approach, fostering positive relationships that drive business growth. Committed to leveraging problem-solving abilities and proactive communication to support organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Mercedes Benz
Atlanta, GA
05.2024 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • My achievements include integrating cutting-edge technology into our luxury cars, enhancing performance metrics, and winning awards for exceptional design
  • I have also played a key role in advancing our sustainability initiatives by developing hybrid and electric models
  • Through my efforts, we have consistently achieved high customer satisfaction and maintained a strong global influence, setting benchmarks in both luxury and performance automotive segments
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Healthcare Customer Service Representative

Modivcare
Remote, GA
01.2023 - 03.2024
  • Ensured top-notch quality control to increase efficiency.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Healthcare Customer Service Representative

Concentrix
Jacksonville, FL
02.2020 - 02.2023
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Assisted customers with product selection and recommendations
  • Utilized CRM software to track and analyze customer interactions
  • Collaborated with team members to improve overall customer satisfaction
  • Managed high-volume inbound calls in a fast-paced call center environment
  • Received accolades for outstanding customer service and exceeding performance goals
  • Top Performer Award
  • RX Education Specialist
  • Customer Care Employee of the Month
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

Associate of Science - Pharmacy

Fortis College
Smyrna, GA
05-2019

Skills

  • Data entry
  • CRM software
  • Scheduling coordination
  • HIPAA compliance
  • Performance metrics
  • Team collaboration
  • Good Telephone Etiquette
  • Multitasking

Certification

  • pharmacy tech
  • rx specialist

Accomplishments

  • employee of the month

Timeline

Customer Service Representative

Mercedes Benz
05.2024 - Current

Healthcare Customer Service Representative

Modivcare
01.2023 - 03.2024

Healthcare Customer Service Representative

Concentrix
02.2020 - 02.2023

Associate of Science - Pharmacy

Fortis College