Iesha James
Rosedale,NY
Summary
To secure a challenging and rewarding position that gives me the opportunity to express my love for hospitality management, through strong leadership skills, and assisting the client maintain their mission.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Sodexo / Henry J Carter Specialty Hospital
07.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Patient Service Manager
Lenox Hill Hospital
08.2021 - 07.2025
- Managing the main tray line and front of the house staff to ensure patients get their breakfast lunch and dinner on time and hot. Rounding on patients to ensure satisfaction score continue to rise. Perform payroll duties for the Food and nutrition department. Prepare staff schedule for the front-line staff. Ensure safety protocols through daily huddles while enforcing culture of care trainings.
Operations Manager
Sodexo / Swiss Airlines Lounge and Wingtips Lounge JFK International Airport
10.2016 - 02.2020
- Maintained a $2,220,000 risk-reward account and established standards of the operation. Prepared budget, cost control, payroll and accounting. Managed a team of 29 and serve an average of 20,000 guests per month. Monitor adherence to health, safety and hygiene standards. Maintained letter “A” grade from DOH three years in a row. Managed day-to-day operations, menu planning, purchasing, scheduling and submit bi-weekly reports to client. Fostered a team atmosphere through coaching, training, communication and motivation. Assessed staff requirements and recruited staff. Maintained high staff retention.
- (post pandemic)
Supervisor
Sodexo / Swiss Airlines Lounge JFK International Airport
05.2014 - 10.2017
- Assisted manager in supervising a team of 16. Contributed in maintaining a $1,100,000 risk-reward account and established standards of the operation. Served an average of 11,000 guests per month. In control of all safety training procedures with staff, maintaining a 0-injury mindset. Assisted in receiving letter “A” grade from DOH 4 years in a row. Aided manager in holiday décor for account and staff uplifting celebration.
Education
Associate of Arts - Small Business Management and Entrepreneurship(undergraduate)
University of Phoenix
Phoenix, AZ12-2022
Skills
- Budget management
- Poised under pressure
- Recruiting and hiring talent
- Effective written and verbal communication
- Patient satisfaction
- Effective problem solving
- Team management
Websites
Certification
Food handlers Certification
Servsafe Certification
Timeline
Operations Manager
Sodexo / Henry J Carter Specialty Hospital
07.2025 - Current
Patient Service Manager
Lenox Hill Hospital
08.2021 - 07.2025
Operations Manager
Sodexo / Swiss Airlines Lounge and Wingtips Lounge JFK International Airport
10.2016 - 02.2020
Supervisor
Sodexo / Swiss Airlines Lounge JFK International Airport
05.2014 - 10.2017
Associate of Arts - Small Business Management and Entrepreneurship(undergraduate)
University of Phoenix
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