Iesha Keese
Philadelphia ,PA
Summary
Dedicated hospitality professional with extensive experience at Marriott, excelling in housekeeping and guest relations. Proven ability to enhance guest satisfaction through meticulous cleaning and proactive service. Strong teamwork orientation and safety awareness ensure a welcoming environment. Recognized for achieving time management goals and minimizing guest complaints through high standards of cleanliness.
Overview
8
8
years of professional experience
Work History
Room Attendant
Marriott
04.2017 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Linen Attendant
Marriott
05.2022 - 07.2024
- Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to hotel operations.
- Expedited room turnover times by consistently meeting deadlines for delivering fresh linens to housekeeping staff.
- Minimized damage rates by carefully inspecting linens before processing them for stains or tears that required repair or replacement.
- Enhanced guest satisfaction with timely delivery of clean linens to rooms and public areas.
- Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
- Collected soiled linens and clothing and pretreated stains.
At Your Service Runner
Marriott
08.2018 - 07.2024
- Provided excellent customer service with a friendly demeanor, addressing any concerns or questions promptly.
- Exceeded expectations consistently through exceptional teamwork, attention to detail, and commitment to delivering outstanding service.
- Participated in team meetings, contributing valuable feedback for continuous improvement initiatives.
- Contributed to positive guest experiences by attending to special requests or dietary restrictions when necessary.
- Enhanced customer satisfaction by providing efficient and timely service during rush hours.
- Managed multiple responsibilities simultaneously while maintaining focus on prioritizing tasks based on urgency.
- Handled time-sensitive tasks efficiently under pressure during peak business hours without compromising quality of service.
- Played an integral role in maintaining a welcoming atmosphere through attentive service and proactive problem-solving measures.
Education
Germantown High School GED Program
Philadelphia, PA04.2010
Skills
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Professional appearance
- Hospitality industry
- Safety awareness
- Teamwork orientation
- Stress tolerance
- Initiative-taking
- Guest relations
Timeline
Linen Attendant
Marriott
05.2022 - 07.2024
At Your Service Runner
Marriott
08.2018 - 07.2024
Room Attendant
Marriott
04.2017 - Current
Germantown High School GED Program
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