Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Iesha Love

Glendale Heights,IL

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

22
22
years of professional experience

Work History

Personal Shopper

Instacart
03.2020 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Front Desk Agent

Sleep Inn Hotel
04.2018 - 03.2020
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Leasing Consultant

TLC Management Company
07.2017 - 03.2018
Greet potential renter's, show vacant apartments, explain pricing and lease terms, process rental applications and negotiate lease renewals. In addition to sales and marketing duties. 

Customer Service Rep

Sears Holdings Corporation
02.2017 - 07.2017
Effectively controlled the release of proprietary and confidential information for general client lists. 

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Customer Service Rep/ Cashier

Friendly Ford
04.2016 - 11.2016
Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Worked with customer service to resolve issues. Updated register logs. Operated cash register with proficiency. Expressed appreciation and invited customers to return to the store.

Customer Service Rep

Roto Rooter
01.2015 - 02.2016
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests.

Customer Service Rep

First Transit
11.2013 - 12.2014
Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues.

Manager

Illinois Cash Advance
11.2011 - 09.2013
Managed team of professionals. Assisted senior-level credit officers with complex loan applications. Educated customers on the variety of loan products and available credit options.

Customer Service Rep

National Quick Cash
07.2002 - 02.2009
Performed daily maintenance of the loan applicant database. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.

Education

High School Diploma - General Studies

Austin Career Center
Chicago, IL
06.2000

Skills

  • High customer service standards
  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Strong organizational skills
  • Active listening skills

Accomplishments

    Customer Service

Timeline

Personal Shopper

Instacart
03.2020 - Current

Front Desk Agent

Sleep Inn Hotel
04.2018 - 03.2020

Leasing Consultant

TLC Management Company
07.2017 - 03.2018

Customer Service Rep

Sears Holdings Corporation
02.2017 - 07.2017

Customer Service Rep/ Cashier

Friendly Ford
04.2016 - 11.2016

Customer Service Rep

Roto Rooter
01.2015 - 02.2016

Customer Service Rep

First Transit
11.2013 - 12.2014

Manager

Illinois Cash Advance
11.2011 - 09.2013

Customer Service Rep

National Quick Cash
07.2002 - 02.2009

High School Diploma - General Studies

Austin Career Center

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Iesha Love