Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Iesha Maffett

Customer Service Representative

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Truck Driver

Prime Inc
05.2022 - Current
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Pharmacy Technician

Chewy.com
02.2019 - 08.2019
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Merchandiser

Canteen Vending
05.2017 - 12.2018
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Established strong vendor relationships to maintain and support business.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.

Document Processor

UPS
02.2017 - 05.2018
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
  • Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
  • Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.

Data Entry

Foot First Podiatry
07.2014 - 02.2015
  • Supported management in implementing new data entry software, leading to improved workflow efficiency.
  • Maintained accurate records through diligent data entry and regular updates to company databases.
  • Efficiently managed data entry tasks, ensuring accuracy while maintaining strict confidentiality standards.
  • Reduced errors in data entry by implementing strict verification procedures before finalizing registrations.
  • Improved patient registration process by streamlining data entry and reducing wait times.

Education

High School Diploma -

Indiana University Southeast
New Albany, IN
05.2001 -

Skills

Problem-solving abilities

Timeline

Truck Driver

Prime Inc
05.2022 - Current

Pharmacy Technician

Chewy.com
02.2019 - 08.2019

Merchandiser

Canteen Vending
05.2017 - 12.2018

Document Processor

UPS
02.2017 - 05.2018

Data Entry

Foot First Podiatry
07.2014 - 02.2015

High School Diploma -

Indiana University Southeast
05.2001 -

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Iesha MaffettCustomer Service Representative