Iesha Maffett
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Truck Driver
Prime Inc
05.2022 - Current
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Pharmacy Technician
Chewy.com
Louisville, KY
02.2019 - 08.2019
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Merchandiser
Canteen Vending
Louisville, KY
05.2017 - 12.2018
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Established strong vendor relationships to maintain and support business.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Document Processor
UPS
Louisville, KY
02.2017 - 05.2018
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
Data Entry
Foot First Podiatry
New Albany, IN
07.2014 - 02.2015
- Supported management in implementing new data entry software, leading to improved workflow efficiency.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Efficiently managed data entry tasks, ensuring accuracy while maintaining strict confidentiality standards.
- Reduced errors in data entry by implementing strict verification procedures before finalizing registrations.
- Improved patient registration process by streamlining data entry and reducing wait times.
Education
High School Diploma -
Indiana University Southeast
New Albany, IN 05.2001 -
Skills
Problem-solving abilities
Data Entry
Customer Relations
Quality Assurance
Electronic Records Management
Time Management
Active Listening
Live chat support
Team Leadership
Timeline
Truck Driver
Prime Inc
05.2022 - Current
Pharmacy Technician
Chewy.com
02.2019 - 08.2019
Merchandiser
Canteen Vending
05.2017 - 12.2018
Document Processor
UPS
02.2017 - 05.2018
Data Entry
Foot First Podiatry
07.2014 - 02.2015
High School Diploma -
Indiana University Southeast
05.2001 -