Iesha Nixon
Mount Olive,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MCI
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Care Assistant
Casepoint
03.2024 - Current
- Provide diligent personal care, including bathing, grooming, and assistance with range of motion exercises, to maintain patient hygiene and enhance mobility.
- Administer medication and perform wound care to ensure proper healing and prevent complications, adhering to prescribed treatment plans.
- Foster collaborative communication with patient families, offering regular updates and addressing concerns to support patient well-being.
Customer Service Representative
Senture
07.2023 - 03.2024
- Company Overview: Remote
- Managed customer inquiries and updated account records, ensuring up-to-date information and minimal wait times.
- Resolved disputes and conflicts with composure, escalating complex issues to supervisors while maintaining customer satisfaction through prompt and accurate assistance.
- Supported customers with website navigation and online order placement, contributing to an enhanced user experience and demonstrating empathy in sensitive interactions.
- Remote
Customer Service Representative
Alorica
10.2021 - 07.2023
- Company Overview: Remote
- Maintained low wait times for inbound customer inquiries, ensuring efficient and prompt service delivery.
- Recorded customer interactions meticulously, facilitating streamlined follow-up and case management.
- Adhered strictly to HIPAA regulations, safeguarding patient confidentiality and sensitive medical information.
- Navigated complex billing inquiries and clarified insurance benefits, contributing to high customer satisfaction ratings.
- Remote
Traveling Merchandiser
SPAR Inc.
03.2022 - 05.2023
- Company Overview: West Virginia
- Conducted thorough inspections of merchandise to ensure quality standards, and strategically positioned items for optimal visibility and sales potential.
- Enhanced customer satisfaction by providing accurate information on products and pricing, and maintaining an organized and aesthetically pleasing store layout.
- Uphold store safety and appearance by performing maintenance duties, identifying and resolving potential hazards, and ensuring displays remained clean and orderly.
- West Virginia
Assistant Manager
Sonic Drive-In
01.2018 - 07.2020
- Company Overview: Magee, MS
- Enhanced operational efficiency by supervising daily activities, ensuring adherence to performance, quality, and service standards.
- Improved financial accuracy by overseeing cash management, resulting in minimized discrepancies in intake and deposit records.
- Implemented waste reduction strategies and provided analysis to align department activities with sales and profitability goals.
- Magee, MS
Operative
Howard's Industries
10.2017 - 02.2019
- Company Overview: Mendenhall, MS
- Inspected and analyzed finished products using precision tools to ensure adherence to specified quality standards.
- Delivered on-the-job training to newly recruited staff, enhancing team proficiency and operational efficiency.
- Mendenhall, MS
Education
High school or equivalent - Education
Magee High School
Magee, MS05.2012
Skills
- Service-oriented communication
- Team coordination experience
- Store Management Experience
- Team management
- Manufacturing operations
- Product merchandising
- Windows operating system proficiency
- Technical troubleshooting
- Clear verbal communication
- Proficient in computer applications
- Proficient in Microsoft Outlook
- Inbound call management skills
- Accurate typing abilities
- Effective upselling techniques
- Point-of-sale transactions
- Experience in HIPAA privacy standards
- Information gathering
- VPN management and optimization
- Healthcare vocabulary proficiency
- Guest service experience
- Proficient in Microsoft Office
- Compassionate care
- Critical thinking and analysis
- Excel proficiency
- Accurate data entry
- Prioritization and scheduling
- Inventory stocking
- Team leadership
- UI functionality optimization
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Relationship building
- Call center experience
- Documentation
- CRM software proficiency
Certification
Food Handler Certification
Timeline
Customer Service Representative
MCI
10.2024 - Current
Personal Care Assistant
Casepoint
03.2024 - Current
Customer Service Representative
Senture
07.2023 - 03.2024
Traveling Merchandiser
SPAR Inc.
03.2022 - 05.2023
Customer Service Representative
Alorica
10.2021 - 07.2023
Assistant Manager
Sonic Drive-In
01.2018 - 07.2020
Operative
Howard's Industries
10.2017 - 02.2019
High school or equivalent - Education
Magee High School
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