Summary
Overview
Work History
Education
Skills
Timeline
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Iesha Parks

Douglasville,GA

Summary

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Provides exceptional customer service that facilitates education generation.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Program Manager

Georgia Department of Education
07.2019 - Current
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Interacted with parents and clients to identify business needs and requirements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Helped solve diverse program problems with in-depth analysis.

Retention Specialist

State Farm
06.2022 - 12.2022
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.

Program Associate

Georgia Department Of Education
01.2017 - 07.2019
  • Communicate directives, assignments, messages and information clearly and accurately according to program/operation guidelines
  • Act as the first point of contact for answering all program's questions
  • Facilitates the GADOE website and State of Georgia FTE portal to navigate eligibility of students
  • Ensured proper implementation of the scholarship and state policies
  • Prepares relevant documentation and utilize the Secretary of State website for medical cases to be approved through the State Board of Education
  • Collaborates with over 300 private schools' administrative personnel for the purpose of delivering services in compliance with state policies
  • Complete quality control for private schools located in rural areas of Georgia
  • Draft an Academic Performance Spreadsheet to track students' testing results on the Governor's Office of Student Achievement site
  • Operating up to 80% of technology services addressed for a population of 217,000.

Administrative Assistant

ICS,LLC
05.2013 - 12.2016
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Scheduled evictions for properties in Georgia, created bids for foreclosed properties
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Provided photos of homes in Georgia to national banks to ensure the property is in conveyance condition
  • Reported repairs, damages, and the occupant status of homes in Georgia
  • Gathered and processed foreclosure data that drives the company's revenue.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

MBA - Business Administration And Management

Shorter University
Rome, GA
05.2019

BBA - Business Administration

University of West Georgia
Carrollton, GA
07.2014

Skills

  • Personnel Management
  • Strategic Planning
  • Talent Recruitment
  • Project Management
  • Resource Management
  • Customer Service
  • Team Development
  • Team Management
  • Decision-Making
  • Work Delegation
  • Team Leadership and Direction
  • Work Planning and Prioritization

Timeline

Retention Specialist

State Farm
06.2022 - 12.2022

Program Manager

Georgia Department of Education
07.2019 - Current

Program Associate

Georgia Department Of Education
01.2017 - 07.2019

Administrative Assistant

ICS,LLC
05.2013 - 12.2016

MBA - Business Administration And Management

Shorter University

BBA - Business Administration

University of West Georgia

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Iesha Parks