Iesha Patterson

Inbound customer service to a variety of vendors via work from home in high volume call center.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Processed payments digital payments for tow truck drivers who customers are in need of assistance with their car rentals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.