Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant
Iesha Perez

Iesha Perez

MERIDEN,CT

Summary

Adept at fostering guest satisfaction, I leveraged my housekeeping expertise at CitySide Inn to enhance cleanliness and efficiency, significantly improving room availability. My fluency in multiple languages and exceptional communication skills have consistently elevated customer experiences, showcasing my ability to blend hard skills like bathroom cleaning with vital soft skills such as teamwork.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Housekeeper

CitySide Inn
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Personal Care Assistant

Jimell McMillan
10.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Planned activities to encourage movement, stretching, and strength building.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Personal Care Assistant

Allied Community Services
10.2023 - 03.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Customer Service Representative

Marena Industries
08.2013 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Supervisor

Edible Arrangements
07.2009 - 08.2012
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Bilingual Interpreter

Core Financial
07.2005 - 09.2008
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
  • Supported human resources departments in recruiting bilingual employees through evaluation of language proficiency levels.
  • Improved understanding between parties through simultaneous interpretation during meetings, conferences, and negotiations.
  • Enhanced communication by providing accurate and timely interpretations for clients in various industries.
  • Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
  • Supported culturally diverse populations by interpreting both verbal and written materials, bridging language gaps.
  • Streamlined business operations with precise translations of documents, correspondence, and presentations.

Education

Automotive Science

Toyota
Framingham, MA

CNA - Nurse Assistant

Capitol Community College
Hartford, CT
06.2009

Brake Technician - Automotive

Job Corps
Chicopee, MA
08.2003

Greenfield Community College
Greenfield, MA
03.2003

Skills

  • Teamwork
  • Housekeeping
  • Bathroom cleaning
  • Mopping and sweeping
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • FLUENT IN LANGUAGE

Certification

Brake Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Care Assistant

Allied Community Services
10.2023 - 03.2024

Personal Care Assistant

Jimell McMillan
10.2021 - Current

Customer Service Representative

Marena Industries
08.2013 - 04.2014

Customer Service Supervisor

Edible Arrangements
07.2009 - 08.2012

Bilingual Interpreter

Core Financial
07.2005 - 09.2008

Housekeeper

CitySide Inn

Automotive Science

Toyota

CNA - Nurse Assistant

Capitol Community College

Brake Technician - Automotive

Job Corps

Greenfield Community College

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Iesha Perez