Iesha Rockett
Summary
Knowledgeable about administrative processes and business management, bringing strong foundation in organizational skills and office coordination. Contributes to creating efficient workflows and maintaining accurate records. Ready to use and develop problem-solving and communication skills in Bank Teller role.
Overview
17
17
years of professional experience
Work History
Hairstylist
Self-employed
12.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Head Teller
Bankfirstfs
11.2017 - 11.2021
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
Call Center Representative
VXI Global Solutions LLC
01.2016 - 10.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Rink Attendant/Cashier
Skate Zone Inc.
01.2011 - 10.2015
- Rented, distributed, and maintained equipment
- Assisted novice skaters and patrons
- Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach
- Managed, counted, verified, and reconciled daily sales
- Kept work area clean by utilizing appropriate cleaning standards
- Maintained a clean and organized rink environment for optimal customer experience.
- Ensured efficient use of resources by monitoring inventory levels closely and ordering supplies as needed.
Call Center Agent
Sitel
08.2010 - 12.2010
- Answered inbound calls
- Provided Tier 1 troubleshooting instructions
- Provided accurate information in response to customer inquiries
- Accepted payments in the form of debit or credit cards
- Maintained a polite and professional tone and attitude to all callers
Sales Associate Retail
Rue 21
06.2009 - 07.2010
- Provided great customer service
- Arranged transfers and stocked displays
- Ensured customer satisfaction at every stage of sale
- Operated cash register and computers to itemize and total customers transactions
- Assisted with store stocking, floor sets, and opening/closing procedures
Education
Liberal Arts -
East Mississippi Community College
Mayhew, MS05.2014
Speech Pathology -
Mississippi University for Women
Columbus, MS05.2013
High School Diploma -
New Hope High School
Columbus, MS05.2010
Skills
- Microsoft Office
- Organization
- Communication
- Multitasking
- Active Listening
- Customer Service
- Time Management
- Leadership
- Quick learner
- Customer consultation
- Strong leader
- Business management
Timeline
Hairstylist
Self-employed
12.2021 - Current
Head Teller
Bankfirstfs
11.2017 - 11.2021
Call Center Representative
VXI Global Solutions LLC
01.2016 - 10.2016
Rink Attendant/Cashier
Skate Zone Inc.
01.2011 - 10.2015
Call Center Agent
Sitel
08.2010 - 12.2010
Sales Associate Retail
Rue 21
06.2009 - 07.2010
Speech Pathology -
Mississippi University for Women
High School Diploma -
New Hope High School
Liberal Arts -
East Mississippi Community College