Iesha Ruffin
Durham,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Duke Hospital
07.2014 - Current
- Receive and process calls from patients who are requesting room service
- Enter Patient menu selections into the department diet office system (CBORD)
- Provide guidance to those who are calling in making appropriate food selections for the diet modifications
- Serves as a liaison between Food & Nutrition Services, Nursing Staff, and the patient regarding patient meals
- Enters special instructions, allergies, and patient dislikes in the notes portion of the diet office software as needed
- Ensures quality patient satisfaction with Foods & Nutrition Services.
Claims Representative
Blue Cross Blue Shield of North Carolina, Durham
01.2015 - 06.2019
- Research and review submitted correspondence from other Blue Cross Blue Shield plans
- Process, adjust or update various claims payments and payment errors
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
Patient Menu Technician
Duke Hospital
08.2009 - 07.2014
- Visit patients on assigned floors upon admission to explain menu process and collect diet preferences
- Deliver food trays and supplements to patients
- Compare trays to patient census, checking for accuracy and correcting when necessary
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Developed and maintained accurate nutrition records and databases.
- Monitored food safety and sanitation standards in food service areas.
Education
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, Carolina, North05.2013
Skills
- Strong Planning Skills
- Leadership Skills
- Good Organizational Skills
- Proficient in Microsoft Office
- Knowledge of HIPAA Regulations
- Administrative Duties
- Understanding of Medical Ethics
- Patient Health Information Access
- Billing and Coding
- Data Integrity
- Recordkeeping Organization
- Business Correspondence
Timeline
Claims Representative
Blue Cross Blue Shield of North Carolina, Durham
01.2015 - 06.2019
Administrative Clerk
Duke Hospital
07.2014 - Current
Patient Menu Technician
Duke Hospital
08.2009 - 07.2014
Bachelor of Science - Public Health Education
North Carolina Central University
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