Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Iesha Ruffin

1697 Nw 116th St

Summary

Experienced Correctional Sergeant with a strong background in supervising correctional staff, managing inmate behavior, and maintaining the safety and security of correctional facilities. Proven leadership in high-pressure environments, with expertise in emergency response, conflict resolution, and policy enforcement. Skilled in training and mentoring officers, conducting investigations, and ensuring compliance with institutional regulations and state laws. Known for professionalism, sound judgment, and the ability to lead with integrity in challenging situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Correctional Sergeant

Florida Department Of Corrections
05.2014 - Current
  • upervise and manage daily operations of correctional officers on assigned shifts to ensure institutional safety, security, and compliance with regulations.
  • Conduct regular security inspections, inmate counts, cell searches, and monitor surveillance systems to detect and prevent contraband, disturbances, or safety violations.
  • Respond to and lead critical incident responses including fights, medical emergencies, and lockdown procedures; complete incident and disciplinary reports accurately and timely.
  • Train, mentor, and evaluate correctional staff; provide ongoing support in conflict resolution, communication, and correctional best practices.
  • Investigate inmate grievances, rule violations, and staff conduct issues; ensure procedural fairness and proper documentation.
  • Serve as a liaison between custody staff and facility leadership; implement and uphold departmental policies and correctional standards.
  • Coordinate with medical, mental health, and classification personnel to support inmate rehabilitation, safety, and well-being.

Cashier

Royal Castle
12.2013 - 05.2014
  • Operated point-of-sale (POS) systems to process cash, credit, and mobile payments accurately and efficiently.
  • Provided friendly and professional customer service, answering questions and resolving issues to enhance the shopping experience.
  • Handled returns, exchanges, and refunds in accordance with store policies.
  • Maintained a clean and organized checkout area; restocked impulse items and promotional displays.
  • Balanced cash drawer at the beginning and end of shifts; ensured accuracy in all financial transactions.
  • Collaborated with team members to maintain store cleanliness, restock merchandise, and support daily operations.
  • Followed all security, safety, and loss prevention procedures.

Cashier

McDonald's
05.2013 - 12.2013
  • Operated point-of-sale (POS) systems to process cash, credit, and mobile payments accurately and efficiently.
  • Provided friendly and professional customer service, answering questions and resolving issues to enhance the shopping experience.
  • Handled returns, exchanges, and refunds in accordance with store policies.
  • Maintained a clean and organized checkout area; restocked impulse items and promotional displays.
  • Balanced cash drawer at the beginning and end of shifts; ensured accuracy in all financial transactions.
  • Collaborated with team members to maintain store cleanliness, restock merchandise, and support daily operations.
  • Followed all security, safety, and loss prevention procedures.

Telemarketer

Inktel Direct
11.2012 - 01.2013
  • Made outbound calls to prospective and existing customers to promote products, services, or special offers.
  • Delivered scripted sales pitches while actively listening to customer needs and objections.
  • Met or exceeded daily and weekly sales targets, lead quotas, and conversion goals.
  • Maintained accurate records of calls, customer interactions, and outcomes in CRM or sales tracking software.
  • Handled customer questions, concerns, and rejections professionally to build rapport and trust.
  • Followed compliance and privacy guidelines related to outbound calling and sales practices.
  • Participated in regular training sessions to stay updated on product knowledge and sales techniques.

Cashier

Uniform Store
07.2012 - 09.2012
  • perated cash register and point-of-sale (POS) systems to process customer transactions accurately and efficiently.
  • Handled cash, credit, debit, and digital payments while ensuring proper change and receipt issuance.
  • Provided excellent customer service by greeting customers, answering product inquiries, and resolving issues promptly.
  • Maintained a clean, organized, and fully stocked checkout area in compliance with store standards.
  • Balanced cash drawer at the start and end of shifts; reported discrepancies to management as needed.
  • Assisted in merchandising, restocking shelves, and maintaining store appearance during downtime.
  • Adhered to store policies, security procedures, and loss prevention guidelines.
  • Promoted loyalty programs, special deals, or upsells when appropriate to increase sales.

Education

No Degree - Law Enforcement

Miami Dade School of Justice
Miami, FL

Miami Northwestern Senior High
Miami, FL
06-2012

Skills

  • Team leadership and shift supervision
  • Staff training and development
  • Performance evaluation and coaching
  • Delegating and managing workloads
  • Conflict resolution and discipline
  • Inmate supervision and control
  • Emergency response coordination
  • Contraband detection and prevention
  • Security inspections and patrols
  • Use of force and restraint techniques
  • Incident reporting and documentation
  • Knowledge of correctional facility protocols
  • Clear verbal and written communication
  • De-escalation and negotiation skills
  • Report writing and documentation
  • Interagency collaboration
  • Policy enforcement and procedural compliance
  • Shift reports and log maintenance
  • Investigation of grievances and violations
  • Familiarity with correctional software and systems
  • Scheduling and resource planning
  • Understanding of inmate rights and correctional law
  • Familiarity with PREA, ACA standards, and state/federal regulations
  • Knowledge of disciplinary processes and grievance procedures

Accomplishments

  • Successfully led a team of 15 correctional officers, maintaining order and safety across multiple housing units with zero security breaches over a 12-month period.
  • Reduced inmate incidents by 30% through proactive supervision, conflict de-escalation training, and strict enforcement of facility rules.
  • Played a key role in emergency response coordination, including lockdowns, medical emergencies, and evacuations—ensuring swift resolution and minimal disruption.
  • Implemented a staff mentoring program that improved new officer retention and promoted two officers to supervisory roles within one year.
  • Assisted in developing shift protocols that improved response time and accountability, contributing to higher staff performance scores in quarterly audits.
  • Recognized by facility leadership for exemplary leadership and professionalism during a high-risk incident involving multiple inmate altercations.

Certification

  • Correctional Officer Certification – Florida Department of Corrections (2014- Present)


Languages

English
Spanish

Timeline

Correctional Sergeant

Florida Department Of Corrections
05.2014 - Current

Cashier

Royal Castle
12.2013 - 05.2014

Cashier

McDonald's
05.2013 - 12.2013

Telemarketer

Inktel Direct
11.2012 - 01.2013

Cashier

Uniform Store
07.2012 - 09.2012

No Degree - Law Enforcement

Miami Dade School of Justice

Miami Northwestern Senior High

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