Iesha Smith
Snellville,GA
Summary
Highly motivated, organized, and customer-focused professional with extensive experience in managing dispatch safety and providing exceptional customer service. Proven ability to effectively manage productivity goals and achieve KPI metrics. Skilled in developing and fostering collaborative relationships through expert communication and interpersonal skills. Knowledgeable Recruiting Manager with a deep understanding of the full lifecycle of recruiting. Excels at working with hiring managers to implement the best strategies to meet hiring needs and maintain branding strategies. Adept at evaluating and selecting optimal advertising channels to attract highly qualified candidates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruiting Manager
Spirit Logistics LLC
05.2022 - Current
- Recruitment/screening, hiring and orientation of new owner operators
- Maintained adherence to driver compliance files/record DHS compliance
- Aided the compliance department with background/drug screening
- Worked closely with market managers with open house/driver retention.
Dispatch/Routing Supervisor
Retail Direct LLC
09.2021 - 05.2022
- Met Service level metrics and quality customer care training
- Developed a team environment among the routing department
- Conduct One on One with leadership staff
- Revised & approved routing
- Training of new hires.
Operations Manager Manager/Client Solutions
XPO Logistics
08.2018 - 08.2021
- Optimized call center productivity; tracked and reported metrics weekly, monthly & quarterly
- Staff payroll and Contract carrier weekly settlements
- Monitored staff for quality assurance & confirm associates' performance
- Problem-Solving customer issues in a courteous/professional manner
- Customer Service Representative 8-20
- Managed account revenue of 3.9 million
- Act as primary point of contact 3rd party (Vendor's Loews, Costco, Wayfair, and Amazon)
- Managed 24-35 Independent Contractors.
Education
High School Diploma -
Hixson High School
Hixson, TN05.2010
Skills
- CompTIA Security Certification
- Microsoft Word
- Microsoft Excel
- Office Management
- Technical Support
- Extensive knowledge of project management procedures
- Solid understanding of quality assurance practices
- Strategic & Analytical thinker
- Solid leadership skills, able to effectively communicate with the team about expectations
- Strong ability to handle multiple tasks efficiently
- Strong written and verbal communication skills with the ability to effectively interact with others
- Excellent motivational skills
Certification
COMP TIA SECURIT+
Timeline
Recruiting Manager
Spirit Logistics LLC
05.2022 - Current
Dispatch/Routing Supervisor
Retail Direct LLC
09.2021 - 05.2022
Operations Manager Manager/Client Solutions
XPO Logistics
08.2018 - 08.2021
High School Diploma -
Hixson High School
COMP TIA SECURIT+
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