Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesha Taylor

Lumpkin,GA

Summary

Experienced Customer Service Representative with 3+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

4
4
years of professional experience

Work History

Account, Billing, & Technical Support Advisor

Kelly Services
Remote
02.2022 - 01.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and explained price, receipt and billing details to customers.

Unit Secretary

Piedmont HealthCare
Columbus, GA
07.2021 - 01.2022
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained current and accurate medical records for patients.

Call Center Billing Account Representative

TSYS Total System Services
Columbus, GA
05.2020 - 11.2020
  • Responded to customer concerns and questions on daily basis.
  • Verified accuracy of billing data and corrected discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered and maintained billing information in company internal databases for accessibility.

POS Associate/Customer Service Representative

Kohls Department Store
Columbus, GA
11.2018 - 05.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

High School Diploma -

Stewart County High School
Lumpkin, GA
05.2017

Skills

  • Microsoft Office
  • Billing Procedures
  • Call Volume and Quality Metrics
  • Call Control
  • Outstanding Communication
  • Multitasking
  • POS Systems and Ordering Platforms
  • Client Relationships
  • Issue Troubleshooting
  • Medical Terminology Knowledge
  • Clerical Support

Timeline

Account, Billing, & Technical Support Advisor

Kelly Services
02.2022 - 01.2023

Unit Secretary

Piedmont HealthCare
07.2021 - 01.2022

Call Center Billing Account Representative

TSYS Total System Services
05.2020 - 11.2020

POS Associate/Customer Service Representative

Kohls Department Store
11.2018 - 05.2020

High School Diploma -

Stewart County High School
Iesha Taylor