Experienced Customer Service Representative with 3+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
4
4
years of professional experience
Work History
Account, Billing, & Technical Support Advisor
Kelly Services
Remote
02.2022 - 01.2023
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Detailed payment options and explained price, receipt and billing details to customers.
Unit Secretary
Piedmont HealthCare
Columbus, GA
07.2021 - 01.2022
Managed incoming calls and directed to appropriate department.
Maintained patient confidentiality in line with HIPAA regulations.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Provided information for patient admissions and discharges to foster timely processing.
Maintained current and accurate medical records for patients.
Call Center Billing Account Representative
TSYS Total System Services
Columbus, GA
05.2020 - 11.2020
Responded to customer concerns and questions on daily basis.
Verified accuracy of billing data and corrected discrepancies.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Entered and maintained billing information in company internal databases for accessibility.
POS Associate/Customer Service Representative
Kohls Department Store
Columbus, GA
11.2018 - 05.2020
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Greeted customers and helped with product questions, selections, and purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Stewart County High School
Lumpkin, GA
05.2017
Skills
Microsoft Office
Billing Procedures
Call Volume and Quality Metrics
Call Control
Outstanding Communication
Multitasking
POS Systems and Ordering Platforms
Client Relationships
Issue Troubleshooting
Medical Terminology Knowledge
Clerical Support
Timeline
Account, Billing, & Technical Support Advisor
Kelly Services
02.2022 - 01.2023
Unit Secretary
Piedmont HealthCare
07.2021 - 01.2022
Call Center Billing Account Representative
TSYS Total System Services
05.2020 - 11.2020
POS Associate/Customer Service Representative
Kohls Department Store
11.2018 - 05.2020
High School Diploma -
Stewart County High School
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