Iesha Townsell
DENVER,CO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
Denver, Colorado
05.2023 - 08.2024
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Developed new styles and techniques.
- Provided clients with post-waxing care instructions to ensure optimal results.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Reviewed customer feedback and addressed any complaints or concerns promptly.
Sales Associate
Avis Budget Group
Denver, CO
11.2020 - 02.2023
- Responsible for creating customer reservations and adjusting any modifications
- Performed vehicle check-ins, and noted all body damage.
- Increasing sales by up-selling vehicle protection plans and additional products, such as car seats, GPS, and Sirius radio.
- Ensuring that vehicles were added to the ready line once they have been returned and cleaned
- Maintained an accurate logbook of vehicles exiting at the gate, making sure customers' names match that specific vehicle.
Assistant Manager/Office Assistant
McDonald's Restaurants
Denver, CO
01.2004 - 03.2020
- Responsible for hiring new employees, overseeing new hire paperwork, ordering uniforms, and weekly schedules.
- Responsible for handling opening and closing cash register duties, and heavy cash handling.
- Handled customer inquiries and concerns.
- Coordinated and participated in regional sales training that resulted in additional revenue and earnings annually for assigned sales regions.
- Assisted with regional corporate office assistant duties, such as reception, daily errands, and customer inquiries.
- Inventory, P&L recording, and payroll administration.
Medical Office Manager/ Wellness Coordinator
The Joint Chiropractic Clinic
Denver, CO
04.2016 - 05.2017
- Maintained compliance with Medicare and Medicaid regulations.
- Protected patient confidentiality by adhering to HIPAA and clinical practice guidelines.
- Organized and processed medical records requests, and recorded new patient and discharge summaries.
- Managed private billing, accounts payable/receivables, and collections.
Personal Care Assistant
Wrights Nurturing Care Services
Denver, CO
03.2015 - 05.2016
- Worked directly for up to eight private clients at a time, with in-home assistance.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
Licensed Esthetician - Skin Care
Aveda Institute Denver
Denver, CO03-2023
Skills
- Waxing techniques
- Client consultation
- Post-wax care
- Skin analysis
- Customer service
- Sales techniques
- Active listening
- Lash and eyebrow maintenance
- Attention to detail
- Feedback evaluation
- Cross-selling services
References
Available Upon Request
Certification
- Classic & Volume Eyelash Extensions
Timeline
Wax Specialist
European Wax Center
05.2023 - 08.2024
Sales Associate
Avis Budget Group
11.2020 - 02.2023
Medical Office Manager/ Wellness Coordinator
The Joint Chiropractic Clinic
04.2016 - 05.2017
Personal Care Assistant
Wrights Nurturing Care Services
03.2015 - 05.2016
Assistant Manager/Office Assistant
McDonald's Restaurants
01.2004 - 03.2020
Licensed Esthetician - Skin Care
Aveda Institute Denver
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