Iesha Walton
Atlanta,GA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Client Service Representative II
Old National Bank
04.2022 - Current
- 200+ Teller transactions a day
- Answering phones
- Dispute transactions
- Order checks
- Stop payments
- Print debit cards
- Open accounts
- Close accounts
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Call Center Customer Service Representative
Old National Bank
06.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Delivered prompt service to prioritize customer needs.
Store Manager
Family Dollar
08.2013 - 04.2020
- Greeting/assisting customers/communication skills
- Cash handling Counting/collecting/ and refunding money
- Unloading/ stocking product
- Hiring/ terminating
- Training csrs and assistant store mangers
- Customer service/ problem solving
- Merchandising
- Promoted to Assistant Store manager in March 2014
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Crete Monee High School
Crete, ILSkills
- Retail Management
- Sales
- Scheduling
- Merchandising
- Training
- Customer Service
- Team Building
- Cash Handling
- Microsoft Excel
- Store Management Experience
- Microsoft Word
- Banking
- Billing Adjustments and Refunds
- Payment Reminders
- Customer Support
Timeline
Client Service Representative II
Old National Bank
04.2022 - Current
Call Center Customer Service Representative
Old National Bank
06.2020 - 04.2022
Store Manager
Family Dollar
08.2013 - 04.2020
High School Diploma -
Crete Monee High School
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