Summary
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Iesha Washington

Iesha Washington

Sumter,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Continuum
10.2024 - Current
  • Answer 100 plus customer inquiries over the phone concerning their Medicare D plans and other prescription related inquires.
  • Provided accurate, valid, and complete information to customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.

Onsite Recruiter Manager

Newbold Services
01.2024 - 10.2024
  • Developed and implemented recruiting strategies to identify qualified candidates for open positions.
  • Conducted initial phone screens with potential candidates to assess qualifications and interest level.
  • Provided guidance on best practices in recruitment processes while ensuring compliance with applicable laws and regulations related to hiring.

Assistant Branch Manager, Operations

Labor Finders International Inc.
09.2022 - 12.2023
  • Developed and implemented operational policies and procedures to improve efficiency and customer service.
  • Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
  • Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.

Staffing Coordinator

Labor Finders International Inc.
07.2021 - 09.2022
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Conducted reference checks on prospective employees as part of the pre-employment process.
  • Managed employee data in HRIS to ensure accuracy of information.

Education

BBA - Business Administration

Strayer University

Skills

  • Complaint resolution
  • Account updating
  • Positive attitude
  • Team player
  • Data Entry
  • Active listening
  • Interpersonal communication

Accomplishments

  • Top Recruiter in my district three months straight

Timeline

Customer Service Representative

Continuum
10.2024 - Current

Onsite Recruiter Manager

Newbold Services
01.2024 - 10.2024

Assistant Branch Manager, Operations

Labor Finders International Inc.
09.2022 - 12.2023

Staffing Coordinator

Labor Finders International Inc.
07.2021 - 09.2022

BBA - Business Administration

Strayer University

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Iesha Washington